COMM 1000: Module 7: Proffessional Communication

Professional communication

Engaging in successful, appropriate, and beneficial interactions across a variety of professional contexts.

Communication Apprehension

An individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons.

Ingratiation

Kissing up to your boss to gain favor.

Advocacy

Using messages that align with your boss’s needs and priorities.

Organizational Culture

A continuum from Traditional to Innovative that includes the behavior patterns of an organization.

Upward communication

Communication where employees and subordinates provide information to management for decision making.

Downward communication

Communication in which supervisors give direction to workers.

Horizontal communication

Communication that occurs between peers for task coordination and problem-solving.

Difficult customers

Customers that require patience, careful listening, and good decision-making.

Leader-Member Exchange Theory

Focus on the interactions between leaders and followers that shape an organization’s culture.

Communication Accommodation Theory

Theory stating that we adjust our communication style based on the interactions with others.

Convergence

Adjusting communication style to mirror interaction partners.

Divergence

Adjusting communication style to highlight differences.

Four Framework Approach

A model that outlines different leadership styles and their effectiveness in various contexts.