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Cultural Intelligence (CQ)
The capability to work effectively across cultures by noticing differences, interpreting them accurately, and adapting behavior appropriately.
Global Environment
A context in which businesses interact with diverse cultural norms related to communication, decision-making, hierarchy, and trust.
Metacognitive CQ
The ability to plan, monitor, and reflect on cultural interactions.
Cognitive CQ
Understanding how cultures can differ in norms, systems, and values.
Motivational CQ
The drive and confidence to engage across cultures.
Behavioral CQ
The ability to adapt actions and communication in cross-cultural contexts.
Stakeholder Relationships
Partnerships that depend on trust, reliability, and reputation in business dealings.
False Agreement
A situation where parties appear to agree but actually disagree, often due to miscommunication.
Negotiation Styles
Different approaches to negotiation based on cultural expectations regarding directness, relationship-building, and authority.
Global Teamwork
Collaboration among multicultural teams that requires effective management to harness diverse perspectives.
Risk Management
The identification and mitigation of potential risks arising from cross-cultural interactions.
Market Fit
The alignment of a product or service with the cultural expectations and needs of a target market.
Language Barriers
Misunderstandings that arise even when the same language is used due to vocabulary differences and idiomatic expressions.
High-context Communication
A communication style where meaning is implied through relationship history and shared understanding rather than being explicitly stated.
Low-context Communication
A communication style that expects clear and explicit meaning through words and documentation.
Ethnocentrism
The belief that one's own culture or way of life is superior to others.
Power Dynamics
The influence and authority structures within and between cultures that affect decision-making and interactions.
Bias and Stereotyping
Preconceived notions about a culture that lead to generalized judgments about individuals.
Cultural Adaptation
Adjusting behavior and processes to meet the expectations and norms of different cultural contexts.
Trust-building Styles
Different methods of developing trust, either through task competence or relational connection.
Behavioral Adjustments
The changes made in communication and interaction strategies to facilitate better cross-cultural understanding.
Checkpoints in Processes
Interim assessments in work projects to ensure alignment and prevent miscommunication.
Cultural Humility
An approach to cultural respect that involves openness and a willingness to learn from others.
Repairing Missteps
A strategy to acknowledge and correct mistakes in cross-cultural interactions to maintain relationships.
Interpersonal Communication
The exchange of information and meaning between individuals from different cultural backgrounds.
Community Engagement
Collaborative processes that involve diverse community members in decision-making.
Cultural Patterns
General behaviors and norms that can inform understanding but are not fixed rules.