Decision Making To Improve Human Resource Performance (3.6)

Trade Union

Groups employees that look at: negotiating agreements with employers on pay and conditions.

Work Council

Organisation within a business that represents the workers at a local level.

HR Objectives

Employee engagement
Talent development
Training
Diversity
Alignment of employee and employer values
Number, skills and location of employees

Soft HRM

Treats employees as the most important resource in a business.

Hard HRM

Treats employees as a resource and not care about how it affects them.

Labour Turnover

The % of staff leaving the business.

Labour Productivity

The output per worker.

Centralisation

Keeping all of the important decision-making powers within head office or the centre of the organisation.

Decentralisation

Decisions are made by the managers of each store.

Delegation

Passing on a task to someone else to do but the original task owner still has responsibility of whether the task is done or not.

Taylors Motivational Theory

He believed in money incentives such as piece rate, where you are paid per piece meaning employees would work harder. Could lead to bad quality.

Maslow's Hierarchy (Motivational Theory)

Herzberg's Motivational Theory

Hygiene is what you need, motivators is what helps.

Financial Methods of Motivation

Piece rate - Payed per completed task.
Commission - Paid on top of normal wage.
Salary schemes - Employees save on tax such as pension.
Performance-related pay - Payed by how well performed.

Non-Financial Methods of Motivation

Empowerment - Employees have control over their work.
Team working - Working in teams.
Flexible working - Employees can choose when they work.
Job enrichment - Give employees more responsibility.
Job rotation - Giving employees different jobs.

Hackman and Oldham Job Design

Job satisfaction needs:
Skill variety - Needs lots of different skills.
Task identity - Employee needs to know exactly what to do.
Task significance - Needs to have an impact.
Autonomy - Needs freedom.
Job feedback - Employee needs feedback.

HR Flow

Employees experience:
Human resource plan
Recruitment
Training
Redeployment
Redundancy