CCM final study questions

Intrapersonal communication takes place inside our own heads.  

 

True 

Group communication usually leads to more complicated interactions than interpersonal communication.  

True 

Examples of rhetoric. 

• speeches delivered by lawmakers, in court, and intended to praise/blame 

In communication, feedback:  

• includes messages sent in response to other messages.

• can be sent verbally or nonverbally.

• occurs after the communication process. 

What is cultural context?

the social, historical, and cultural environments that influence the creation and interpretation of a text or artifact.

It helps to understand the perspectives, values, and practices of the time and people involved.

Which communication model would apply to the following scenario: Bob sends a message to Cindy. Cindy receives the message and sends a reply message back to Bob. Bob receives the reply message from Cindy.  

Interaction Model 

Listening, writing, motivating/persuading, interpersonal skills, informal interviewing, and small group problems solving are all:  

Skills necessary for functioning at a job 

What can occur regardless of the degree of conscious thought and intention put into a message. 

Miscommunication

What refers to our ability to talk about events that are removed in space or time from a speaker and situation. 

Displacement

The process by which we learn to understand, produce, and use words to communicate within a given language group is known as:  

Language acquisition 

Humor is not a complicated social phenomenon that is largely based on the relationship between language and meaning.   

False

Of the 4 types of verbal expressions, expressing what is the most difficult because there are many social norms about how, why, when, where, and to whom we make such expressions. 

feelings

Do geese see God?” is an example of a  

Palindrome 

People make assumptions about your what based on how you speak and what you say. 

credibility

Interferences are conclusions based on thoughts or speculation, but not direct observation, while judgements are expressions of approval or disapproval that are subjective and not verifiable. 

judgements

What are missing a relevant type of expression and can lead to misunderstanding and conflict. 

Partial messages

If Toni is attempting to tell Sharra a message, but she mixes her observations with her thoughts and feelings, what kind of message is she sending to Sharra?  

Contaminated 

breach of civility

breaking the standards of social norms.

Adjacency pairs are an important part of conversational turn taking, which is influenced by social norms.  

True 

What is Dialect.

are versions of languages that have distinct words, grammar, and pronunciation.

Which of the following are reasons people might code-switch?  

• a person is preparing for a role as a person of a different language in a movie.

• a person is working on his or her speech skills to participate in a pageant.

• a person is attempting to speak more professionally at their job.

Nonverbal communication is  

More involuntary than verbal communication. 

Which of the following is not a principle of nonverbal communication?  

 

Nonverbal communication is primarily learned in educational settings.

Paralanguage is considered a  

Vocal part of nonverbal communication 

A speaker can use his or her What to determine if an audience is engaged, confused, or bored and adapt his or her message accordingly. 

eye contact

Veronique is a nurse in the Shady Timbers Retirement home in Southern Illinois. She often must deal with very difficult patients, so to create rapport with her patients, she matches the nonverbal cues of the patients. This is called  

Mirroring. 

In contact cultures, people tend to  

All the following: stand closer together, use more eye contact, and touch more frequently 

During which stage of the listening process do we try to understand stimuli by connecting it to our previous experiences.  

Interpreting 

Working memory is  

temporarily accessed memory storage space that is activated during times of high cognitive demands.

When we evaluate something, we make judgments about its credibility, completeness, and worth. 

evaluate

Physiological  

noise originates in the body,

psychological

noise originates in the mind. 

In general, we employ what , which refers to our tendency to pay attention to the messages that benefit us in some way. 

selective attention

What is a form of distorted listening through which we adapt, edit, or skew incoming information to fit our existing schemas. 

Rationalization

Many people in the office enjoy talking to Josh about issues with their clients because he always shows he is listening by shaking his head and making direct eye contact. Josh’s actions are examples of  

Active listening 

Paraphrasing and questioning are useful techniques for empathetic listening because they allow us to:  

 

Think critically about the message

Which of the following is not a guideline for giving feedback to others?  

Be critical 

To adapt your message to a listening audience, you should:  

Use shorter sentences and use “i” and “you” 

Interpersonal conflict is not inherently negative, and some conflict is healthy.  

True 

Your significant other says, “we need to talk about our relationship.” they are looking to engage in a  

DTR talk 

Relationship schemata can be described as blueprints we bring into our interpersonal relationships based on our social and cultural experiences. 

All the following are examples of instrumental goals, except spending time together (other answers include gaining compliance, resisting compliance, getting information) 

To relieve some pressure that comes with cumulative annoyance, it may be beneficial to process your frustration with a third party or directly address what’s bothering you with the source.  

True 

When there is little personal investment in the relationship, the best conflict management style may be?  

Avoiding 

Which of the following typically trigger conflict?  

Demands 

This style of conflict management has a high degree of concern for both self and others.  

Collaborating 

What is the ability to monitor one’s own feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. 

Emotional intelligence

What are the main category for disclosure?  

Refers to the primary classifications of information that must be revealed, such as:

• financial, legal, operational, and material information.

Tony identifies as an Italian American, which is an example of what kind of identity?  

Cultural 

Jefferson is a Brazilian immigrant to the US. While he has adopted many of the typical US American customs, he still practices some Brazilian cultural practices and sees the value in both. What stage of nondominant identity development is he in?  

Assimilation 

Which identity is placed on us by others?  

Ascribed 

In terms of percentage, which group constitutes the largest minority group in the US?  

People with disabilities 

What are overgeneralized assumptions based on racial or cultural identity. 

Stereotypes

A culture will rely on nonverbal communication and context clues to interpret meaning in an interaction. 

high-context culture

Which of the following is not a part of intercultural communication competence? 

Mindlessness  

Which of the following is not a way to cultivate intercultural communication competence?  

Decrease contact with other people who are different 

Which of the following is not a component of the definition of health communication? 

Generate profit 

Which of the following is not true about managed care plans? 

Managed care plans have reduced competition among healthcare providers 

Which of the following statements is true about the affordable care act? 

All the above; 17.6 million Americans gained health insurance, children were allowed to stay on their parents insurance until age 26, and metal health and substance abuse benefits were expanded to 60 million  

Which of the following statements is true about caregiving? 

caregiving has been mostly studied through an intergenerational communication lens and increased life expectancy has greatly influenced caregiving. 

Which term refers to the principles governing the proper conduct and action of a business professional? 

Ethics 

Kelly has accepted a job with a new company. She would like to ask her current customers to switch their business to her new company but she knows it wouldn’t be right to ask them to do that. What does this scenario demonstrate?  

Moral obligations 

The weight loss drink stated that anyone who used the drink would lose ten pounds in five days. This was an unrealistic promise as hundreds who tried the drink didn’t lose weight. What form of misleading information did this company use?  

Exaggeration 

What is greenwashing?  

 

Misleading the public into viewing a company as being eco-friendly 

The fast-food chain was found to be responsible for the temperature of the coffee that had spilled out of a customer’s drink cup and burned her leg. What term refers to the state of being legally responsible for the consequences of an action?  

Liability 

Which of these terms is an appropriate way to refer to an individual with a disability. 

Person who is deaf 

The first step you should take when making an ethically sound decision is to assess the situation.  

 

True

False consensus is one possible result from the presence of misleading information.  

True 

The Health Insurance Portability and Accountability Act (HIPAA) was focused on protecting patient privacy.  

True 

Providers often struggle to balance the need for effective and efficient communication with the need to connect with patients and establish rapport.  

True 

Research on patient-centered communication has shown that it leads to positive outcomes.  

True 

Which prewriting technique involves writing down any thoughts on a topic for a set time without worrying about grammar or spelling? 

Freewriting 

According to the sources, what is the primary purpose of using citations in your research paper? 

To give credit to original authors and allow readers to find sources 

In APA style, what is generally included in an in-text citation for a summary or paraphrase of a source? 

Author’s name and year of publication 

What is the primary focus of the Editing stage in the writing process? 

Fixing surface errors like grammar, spelling, punctuation and citation formatting 

What is one of the primary goals of the introduction section in a research paper? 

To present the writer’s thesis and attract reader interest 

According to the sources, what is a valid reason for using a direct quotation in a research paper? 

The author’s words are particularly vivid, memorable, or well-phrased 

What is the main difference between revising and editing your paper? 

Revising focus on improving content, organization, and cohesion, while editing focuses on fixing surface errors in grammar, mechanics, and usage 

Which step of the writing process primarily involves getting started, finding your focus, and narrowing your topic? 

Prewriting 

What is the function of a thesis statement in a research paper? 

To act as a “signpost” for the paper’s direction and clearly state the argument 

What is plagiarism? 

Misrepresenting someone else’s work as your own, whether deliberate or accidental 

According to the sources, what are the core steps of the writing process? 

Prewriting, Outlining, Drafting, Revising, Editing 

What does critical reading involve, according to the sources? 

Evaluating the author’s point of view, main idea, and support 

Which of the following are considered basic elements typically included in a first draft, according to the sources? 

Introduction, Thesis statement, Body paragraphs with topic and supporting sentences, Conclusion 

In the body paragraphs of a draft, what is the role of topic sentences, and what do supporting sentences do? 

 

Topic sentences make the structure and arguments easy to find. Supporting sentences develop or explain the topic sentence.

How do transitions improve writing, and what is a principle for appropriate word choice in academic writing?  

Transitions clarify how ideas relate and help writing flow smoothly. Avoid slang and overly casual language 

Accents

are distinct styles of pronunciation.