Teamwork/Collaboration: Professional Nursing Concepts I

Flashcards covering key vocabulary terms related to teamwork, collaboration, conflict management, and professional nursing concepts from the NSG 130 lecture notes.

Collaboration

2 or more people working toward a common goal by combining skills, knowledge, and resources while avoiding duplication in effort. Ideally, a dynamic, interactive process where patients work together with healthcare providers to meet health objectives.

Interprofessional Collaboration

Professionals from various disciplines along with support staff, the patient, and family members working together to improve patient outcomes.

Interprofessional Teams

Consist of healthcare providers from different professional backgrounds who recognize each individual profession's value and contribution, operating in an atmosphere of mutual trust and respect with open discussion and shared decision-making.

American Nurses Association (ANA) Standards of Professional Nursing Practice

A framework guiding nursing practice, emphasizing collaboration and interprofessional teamwork.

Quality and Safety Education for Nurses (QSEN) project

A project focused on preparing future nurses with the knowledge, skills, and attitudes necessary to continuously improve the quality and safety of healthcare systems, including an emphasis on teamwork and collaboration.

Values and Ethics (Collaboration Competency)

Team members value the contributions and knowledge of each team member, treat all members as equals, acknowledge uniqueness and differing views, and respect the diversity, values, and preferences of each patient and each other.

Mutual Respect

A key component of collaboration where team members value each other's contributions, treat all equally, and acknowledge diversity and differing views among team members and patients.

Roles and Responsibilities (Collaboration Competency)

Each member of the interdisciplinary team is committed to understanding and appreciating the role and scope of practice of other team members, working to use individual skills to enhance patient care, and engaging in continuous professional development.

Communication Skills (Collaboration Competency)

Requires skilled communication and mutual respect, focuses on team-centered communication (the 'we' versus one-sided commands), shared responsibilities, and reducing risks during handoffs or transitions of care.

SBAR (Situation, Background, Assessment, Recommendation)

A standardized communication strategy used by healthcare teams to provide concise and clear information about a patient's condition, especially during hand-off reporting.

Closed-Loop Communication

A communication technique where the sender provides information, the receiver repeats the information, and the sender confirms the accuracy, ensuring that messages are correctly received and understood.

Call-Outs

A communication strategy used to inform all team members simultaneously during urgent situations, helping to ensure that critical information is heard and acknowledged by everyone.

Check-Backs

A communication strategy where the sender initiates communication, the receiver confirms receipt of the information and understands the action to be taken, and the sender then verifies the confirmation.

Teams and Teamwork (Collaboration Competency)

Dependence on each member to interact with others toward the goal of patient care, prioritizing team goals over individual goals, including patients and families as team members, and working together to resolve conflict.

Interprofessional Collaborative Practice

Providing patient-directed, patient-centered care using an interprofessional, integrated, participative framework to enhance continuity of care, improve patient and family satisfaction, and promote mutual respect and communication.

Conflict

Disagreement or discord among individuals, groups, or organizations that prevents problem-solving and interferes with effective communication; a normal part of the work environment that cannot be eliminated but can be managed.

Intrapersonal Conflict

Conflict occurring within an individual, often involving stress and tension from real or perceived pressure generated by incompatible expectations or goals.

Interpersonal Conflict

Conflict occurring between two or more people, arising from differences in goals or personalities, competition, or concerns about territory, control, or loss.

Intergroup Conflict

Conflict occurring between teams in competition or opposition to one another.

Intra-organizational Conflict

Conflict occurring between two organizations within one market.

Overt Conflict

Conflict that is addressed openly and is obvious to most individuals, making it easier to agree on its presence and description.

Covert Conflict

Conflict that is not discussed openly and may be avoided or ignored, often exhibited through reactive, repressive, or avoidance behaviors, increasing stress and confusion if sustained.

Competing (Conflict Style)

An assertive, power-oriented approach to conflict where an individual attempts to satisfy their own needs at the expense of others.

Collaborating (Conflict Style)

A cooperative approach to conflict where both parties work together to find a solution that fully satisfies the concerns of all involved.

Compromising (Conflict Style)

An approach to conflict where both parties are partially satisfied, typically involving some give-and-take to find a mutually acceptable solution.

Avoiding (Conflict Style)

An uncooperative approach to conflict where an individual withdraws from or sidesteps the conflict, neglecting both their own concerns and those of others.

Accommodating (Conflict Style)

An approach to conflict where an individual attempts to satisfy others' needs while neglecting their own, often characterized by self-sacrifice or yielding to another's viewpoint.

Conflict Competence

The ability to manage conflict effectively, requiring practice and self-awareness to develop appropriate responses depending on the situation.

ACEN Standards for Healthy Work Environments

Standards that promote professional advancement and patient safety through skilled communication, true collaboration, effective decision-making, appropriate staffing, meaningful recognition, and authentic leadership within healthcare settings.

Chain of Command

An organizational hierarchy that defines policy and reporting structures, indicating the formal lines of authority and communication in a healthcare or institutional setting.

Interdisciplinary Plan of Care

A comprehensive, patient-centered care plan created by the healthcare team (e.g., nurses, physicians, therapists, dietitians, social workers) to ensure all team members align on patient goals, interventions, and expected outcomes.

Patient Rounding

A proactive process involving purposeful hourly rounding and focusing on 'the P's' to include the patient as an active part of the healthcare team, ensuring their needs are met and improving safety and satisfaction.

Hand-off Reporting

The process of transferring patient information and responsibility from one healthcare provider to another, typically at shift changes or during transitions of care, often structured using tools like SBAR to ensure continuity and safety.