MSIS 2103 Exam 3 Study Guide

Batch Processing System

A system where business transactions are accumulated over a time period and processed as a single unit.

Online Transaction Processing (OLTP)

A system that processes each transaction immediately, reflecting the current status of data.

Enterprise Systems

Central systems that ensure information is shared among various business functions and levels of management.

Enterprise Resource Planning (ERP)

Integrated programs that manage a company's vital business operations across the entire organization.

Business Process

A set of coordinated and related activities that create value from one or more inputs.

Supply Chain Management (SCM)

A system that plans, executes, and controls activities involved in sourcing and procurement to deliver finished products.

Sales Forecasting

The process of predicting future sales to inform production planning.

Sales and Operations Plan (S&OP)

The alignment of sales plans with production plans.

Demand Management

Ensuring that demand for products matches supply.

Materials Requirement Planning (MRP)

Planning for material needs in the production process.

Customer Relationship Management (CRM)

A system that helps manage customer interactions across various business aspects.

Contact Management

System for keeping track of customer information.

Sales Management

Tools and systems that assist in managing sales processes.

Marketing Automation

Tools that automate marketing actions related to customer interactions.

Product Lifecycle Management (PLM)

A business strategy providing a common repository of product information and processes.

Computer-aided Design (CAD)

Software that assists in creating, analyzing, and modifying product designs.

Discrete Manufacturing

Producing distinct items that can be broken down into basic components.

Process Manufacturing

Producing items as a result of chemical processes.

Waterfall System Development Process

A sequential system process where each stage begins after the previous stage is complete.

Agile Development

An iterative approach focusing on speed and adaptability to developing systems.

Scrum

A method in Agile development focusing on maintaining pace and coordination through dedicated roles.

Leavitt’s Diamond

A framework showing how people, technology, processes, and structure interact in organizational systems.

Advanced Persistent Threat

Long-term undetected attacks on networks for data theft.

Blended Threat

Combines features of multiple types of malicious codes.

CIA Security Triad

Confidentiality, Integrity, and Availability—key components of information security.

Encryption

The process of scrambling data to prevent unauthorized access.

Server Virtualization

Dividing physical server resources to create multiple virtual servers.

Domain Name System (DNS)

Maps human-friendly domain names to IP addresses for locating websites.

Client/Server Architecture

A framework where multiple clients request services from servers across a network.

Electric Payment Systems

Authentication technologies used to confirm user identity in online transactions.

Natural Language Processing (NLP)

Techniques enabling computers to understand and generate human language.

Industrial Robots

Automated machines designed for speed, accuracy, and safety in manufacturing.

Vision Systems

Combines hardware and software to capture and manipulate visual images.

Augmented Reality (AR)

Integrating computer-generated images with the user's view, commonly used in the medical field.

Social Engineering

Deceptive tactics aimed at gaining access to sensitive data.

Machine Learning

A type of AI that learns from experience and data.

User Satisfaction

A measure of how well the technology meets user expectations.

Project Management

The application of processes, methods, skills and knowledge to achieve project objectives.

Time Management Tools

Tools like Gantt charts used for planning and monitoring project timelines.

SWOT Matrix

A strategic planning tool analyzing an organization’s internal strengths and weaknesses against external opportunities and threats.

Work Breakdown Structure (WBS)

A hierarchical outline of tasks that need to be completed for a project.

Forming-Storming-Norming-Performing-Adjourning Model

A model that describes the stages of team development.

Proactivity

Taking initiative to take advantage of opportunities instead of reacting to changes.

Resource Utilization

Efficiently deploying resources to prioritize key objectives.

Documentation

Record keeping of existing workflows before implementing a new system.

Oversight

Monitoring by an experienced individual to ensure project success.

Quality Assurance

Ensuring that project outputs meet specified requirements and user needs.

Customer Support

Systems designed to handle customer inquiries effectively.

Impact of Mobile Devices

Influencing consumer shopping behaviors, enabling product comparisons on-the-go.

Application of AI

Using AI technologies across various industries to enhance processes and decision-making.

Time Variables

Key aspects of time that affect project completion including critical timelines.

Training

Essential development of skills needed for effective use of new systems.

Competitive Advantage

The favorable position an organization gains through unique strategies or offerings.

Implementation

The final step in deploying new systems or processes after thorough planning.

Change Management

Managing and adapting to changes in an organization during system implementations.

Agile Sprint

Short increments of development in Agile focusing on specific features or requirements.

Market Intelligence

Gathering information about consumers and competitors to inform strategic decisions.

Digital Certificates

Electronic documents that use a digital signature to provide proof of the identity of the entity holding the certificate.

Perceived Usefulness

A user’s belief that using a particular system would enhance their job performance.

Perceived Ease of Use

The degree to which a user believes that using a system would be free of effort.

Joint Application Development (JAD)

A methodology that involves users in the design of its users requirements.