4 effective communication

Communication

The exchange of thoughts, messages, or information using speech, signals, writing, or behavior

Communication

The art and technique of using words effectively to impart information or ideas

Communication

A system, such as mail, telephone, television, or computer, for sending and receiving messages

Communication

The exchange or transmission of ideas, attitudes, or beliefs between individuals or groups

define objectives and purpose of the plan

identify the structure and format of written communiqués

list recipients of laboratory communication

identify methods of communication

Elements of Communication Plan

Hicks' statement

highlights the importance of adapting communication styles based on hierarchical relationships in the workplace.

respect and professionalism

clarity and precision

feedback and responsiveness

power dynamics

cultural factors

conflict resolution

implications of adapting communication styles based on hierarchy

patient safety

interdisciplinary collaboration

process efficiency

quality assurance

training and education

crisis management

building trust

importance of effective communication

means and mechanics

effective communication involves both

verbal

written

non verbal

visual aids

digital communication tools

means of effective communication

face to face conversations

phone and video calls

verbal communication

face to face conversations

direct discussions foster immediate feedback and clarity

phone and video calls

Useful for remote communication, allowing for a more personal connection than emails.

emails

reports and memoes

standard operating procedures

written communication

emails

Effective for documenting conversations and providing information; should be clear and concise.

reports and memos

Used to convey detailed information or updates, often in a formal structure.

standard operating procedures

Written guidelines that outline protocols, ensuring consistency and clarity.

body language

eye contact

non verbal communication

body language

Posture, gestures, and facial expressions can enhance or detract from your message.

eye contact

Helps convey confidence and engagement.

charts and graphs

presentation

visual aids

charts and graphs

Useful for presenting data clearly and making complex information more understandable.

presentation

Visual presentations can help engage the audience and summarize key points effectively.

collaboration platforms

laboratory information management systems

digital communication tools

collaboration platforms

Tools like Slack, Microsoft leams, or project management software facilitate real-time communication and document sharing.

laboratory information management systems

Software that helps manage samples, associated data, and workflows, improving communication within the lab.

feedback loop

interdisciplinary collaboration

patient interaction

crisis communication

training and education

documentation practices

Mechanics of Effective Communication

feedback loop

Establish a process for providing and receiving feedback on laboratory services, including result accuracy and turnaround times.

interdisciplinary collaboration

Foster strong communication channels between laboratory staff, physicians, and other healthcare professionals to ensure seamless information flow.

patient interaction

Communicate clearly with patients when explaining procedures, ensuring they understand what to expect and why tests are necessary.

crisis communication

Develop protocols for urgent communication regarding critical lab results, ensuring timely notifications to the appropriate healthcare providers.

training and education

Provide ongoing training for laboratory personnel on effective communication techniques and the importance of accurate information sharing.

documentation practices

Ensure all communications, including verbal instructions and results, are documented accurately in patient records to maintain accountability.

regular meetings

role-playing

use of technology

tips for improvement

be clear

be concise

provide a compelling request

be curious

be compassionate

5 C'S OF EFFECTIVE COMMUNICATION

be clear

Before communicating your issue, identify it and know what you want and need from the other person.

be concise

Keep your requests direct, simple and to the point. The less wordy, the better.

provide a compelling request

After communicating the issue, provide the person with a suggested solution that you'd be happy with.

be curious

Listen to what the other person needs. Once you make a request, be curious about what the other person's issues and objectives are and what they might need to fulfill your request.

be compassionate

Listen carefully to their feedback, and put your own assumptions aside.