English Vocabulary in Use - 34 Here to help

prompt

quick, without delay

query

question or enquiry

responsive to

they listen, take things seriously and act

accommodating

willing to understand and help

got back to

called (or wrote) with an answer

impeccable

100% perfect

obliging

willing and happy to do things for someone

incompetent

failing through insufficient skill, knowledge or training

impersonal

lacking a personal element or feeling of human warmth

shoddy

poor quality (of service or of goods)

substandard

below the standard expected (often used about actions)

uncooperative

not supportive, unwilling to work together

backlog

number which are waiting to be dealt with

sense of urgency

feeling that your request is important or urgent

helpline

telephone number where you can get help if you have problems

put you on hold

make you wait

under guarantee/warranty

having a written promise by a company to repair or replace a faulty product

secure site

web address where no outside person can read your details

set up an account

enter all the details necessary to open an account

privacy policy

set of rules to make sure your account is private

secure transactions

business exchanges which protect, e.g. your credit card from use by someone else

availability

whether they can supply something, e.g. a room for when you want it

home page

main or first page of a website

FAQ

Frequently Asked Questions

browse

look at the list of goods/services offered before buying

site index

alphabetical list of contents of website

immediate dispatch

goods will be sent at once

nationwide

covering the whole country

track

follow

in-store

in a real shop