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prompt
quick, without delay
query
question or enquiry
responsive to
they listen, take things seriously and act
accommodating
willing to understand and help
got back to
called (or wrote) with an answer
impeccable
100% perfect
obliging
willing and happy to do things for someone
incompetent
failing through insufficient skill, knowledge or training
impersonal
lacking a personal element or feeling of human warmth
shoddy
poor quality (of service or of goods)
substandard
below the standard expected (often used about actions)
uncooperative
not supportive, unwilling to work together
backlog
number which are waiting to be dealt with
sense of urgency
feeling that your request is important or urgent
helpline
telephone number where you can get help if you have problems
put you on hold
make you wait
under guarantee/warranty
having a written promise by a company to repair or replace a faulty product
secure site
web address where no outside person can read your details
set up an account
enter all the details necessary to open an account
privacy policy
set of rules to make sure your account is private
secure transactions
business exchanges which protect, e.g. your credit card from use by someone else
availability
whether they can supply something, e.g. a room for when you want it
home page
main or first page of a website
FAQ
Frequently Asked Questions
browse
look at the list of goods/services offered before buying
site index
alphabetical list of contents of website
immediate dispatch
goods will be sent at once
nationwide
covering the whole country
track
follow
in-store
in a real shop
Note 
Flashcard (68)