McCormick & Schmick's Server Training Information

What are the 4 S's?

Stop

Step Back

Smile

Say

If a guest is in conversation when you try to greet...

wait until you are acknowledged, eye contact, noticed, etc.

What is the Lunch Meal Script?

Good Afternoon! may I interest you in a cocktail or glass of wine, or perhaps a freshly squeezed Arnold Palmer?

What is the Dinner Meal Script?

Good Evening! May I interest you in a cocktail or a glass of wine, or perhaps one of our tableside cocktails?

What is the Appetizer Script?

We have a wonderful selection of appetizers. May I offer a recommendation? One of our guest favorites is the Calamari. We also have the oysterology menu which features raw and hot oysters. Shall I have the chef prepare an appetizer for you?

What is the Water Script?

Would you care for bottled water with your meal this evening? We offer premium sparkling or spring.

Finish the sentence: Would for care for fresh...

Bread with your meal this evening?

What is the conclusion for Approach 1?

Anything else you need this evening, my name is Allison.

What beverages are packed with ice?

Soft drinks, iced tea, kids drinks, water gets plenty of ice

Do you include cream and sugar with coffee?

Only by request

What is the sparkling water specs?

The spring water specs?

Electra white wine glass, no ice, lime wedge.

Electra white glass, no ice, no lime wedge.

all are served with the marble chiller and refilled from the bottle as needed. no free refills.

What are the iced tea specs?

packed ice, lemon wedge, iced tea spoon, sugar on request.

What are the hot tea specs?

Coffee cup and saucer, tea pot, coffee spoon, lemon wedge, bring the entire tea box to show one tea bag and present it.

Cappuccino and Latte Specs:

Coffee cup and saucer, must have good froth, garnished with 2 biscottis and a spoon.

Espresso specs:

2 sugar cubes and a lemon twist.

Name 3 draft beers:

Michelob Ultra, Stella, Coors light

Name 3 Bottles beers:

Modelo, Michelob ultra, Bud light

Do we carry any nonalcoholic beer?

Yes! Heineken 0.0

Name a Riesling on the menu

Glass: Chateau Ste. Michelle Riesling

Bottle: Clean slate

Name a sparkling wine on the menu

Glass: Chandon brut

Bottle: Mumm Napa brut rose

Name 3 different vodkas that are carried at your location:

Tito's, Skyy, and Chopin

Name 3 different Gins:

Bombay, Tanqueray, Beefeater

Name 3 different Scotches:

Glenlivet 12 and 18, Johnnie Walker Black and Red, and Macallan 12

Name 2 different Bourbons:

Bulleit, Maker's Mark

Name 3 Different Rums:

Malibu, Captain Morgan, Bacardi

Name 3 different Whiskeys:

Fireball, Jack daniels, Jameson

Name 3 different tequilas:

Patron, Don Julio, Casamigos

What are the 3 R's?

Remove

Replace

Refill

How do you introduce the chef feature?

I would like to take a moment of your time and introduce the chef features at the top of the menu. the chefs are preparing the ______ and the ______.

What are some other ways we can prepare our fish to tell guests?

Any of our fish can be prepare simply grilled, pan seared, broiled, or blackened. May I offer recommendations, or do you have any questions?

Name 2 Sauvignon Blancs, one by the glass and one by the bottle:

Glass: Unshackled by Prisoner

Bottle: Cloudy Bay

Name 2 Pinot Grigios, one by the glass and one by the bottle:

Glass: Acrobat

Bottle: Santa Margherita

Name 2 Chardonnays, one by the glass and one by the bottle:

Glass: La Crema

Bottle: Decoy by Duckhorn

What are two seafood specialties? Describe them:

West Australia Lobster Tail:

One 8 oz. lobster tail, topped with a shrimp scampi, and served with asparagus and roasted potatoes

Twin Lobster tails:

two 4 oz. lobster tails, served with lobster mashed potatoes

What are two of our sides? Describe them:

Roasted Asparagus: asparagus topped with red bell peppers

Roasted potatoes

What are the 4 A's and what are they for?

Acknowledge, apologize, act, alert.

this helps with customer complaints

What is the policy when there is an allergy?

A couple things.

1. if any guest questions about what is in an item you must ask if there are any allergies we should be aware of.

2. if yes, immediately excuse yourself and get a manager, or even better the chef, to write the order down.

3. must use safety allergy kits, go away from other food, and more to ensure no cross contamination.

4. manager will run the food out to make sure it is prepared correct.

After delivering a steak...

"If you would, please cut into the center of your steak to ensure that it is prepared to your liking

Rare steak

cool red center

medium rare steak

warm red center

medium steak

warm pink center

medium well steak

trace of pink in the middle

well done steak

cooked/brown throughout, no pink

Name 2 Merlots, one by the glass and one by the bottle:

Glass: Sterling

Bottle: Duckhorn Vineyards

Name 2 Pinot Noirs, one by the glass and one by the bottle:

Glass: Meiomi

Bottle: A to Z Wineworks

Name 4 signature fish dishes and describe them.

-Cedar roasted salmon: sugar and spice rubbed, ancient grains, yuzu avocado mousse, Balsamic brown butter

- Blackened redfish: skillet blacked, lump crab meat, lemon butter

- Crab and shrimp stuffed Halibut: Brie cheese, sun dried tomato, artichoke hearts

- parmesan flounder: parmesan breaded, crispy capers, lemon butter

Name 2 cocktails and describe them:

- Perfect Patron Margarita: Patron Silver Tequila, Grand Marnier Orange Liqueur, Monin Agave Nectar, fresh lime & orange juice

- Bulleit The Old Fashion Way: Bulleit Bourbon, Angostura Bitters, simple syrup

Name 2 Red Wines

Meiomi and Roscato Rosso Dolce sweet red

Name 2 White Wines

Wairu River and STUDIO by Miravel Rose

When is bread offered to the table?

During approach 1, you ask if they want bread with their meal.

In the 45 minute lunch, you ask at the last portion of the cycle.

When at a large table, entrees are served from...

The left of the guest with your left hand (open arm approach)

When at a table of 4 or less...

Use the open arm approach (entrees and other items given with opposing arm from where they are sitting)

serve left side with your right hand

What is the marker plate?

it replenishes necessary utensils

What are 4 other Landry's Restaurants?

Jake's Grill

Chart House

Jake's Famous Crawfish

Morton's

Name 2 Cabernet Sauvignon wines by the glass and bottle

Glass: Storypoint

Bottle: Greenwing by Duckhorn

Name 2 Shiraz Wines by the glass and bottle

Yalumba Y Series

Bottle: Stags leap winery

Name 2 Red Blend Wines by the glass and bottle

Glass: Roscato Rosso

Bottle: Sin Zin Zinfandel

What is the food specs for the crab and shrimp stuffed salmon?

Salmon stuffed with crab meat, shrimp, brie cheese, artichoke hearts, sun-dried tomatoes, mashed potatoes, and seasonal vegetables

What is the food specs for the swordfish casino?

Simply grilled, topped with lump crab, roasted red bell peppers, and bacon. Served with a mushroom and spinach sauté. Finished with lemon butter