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communication
The exchange of messages between people
communication press
The exchange of messages and feedback between a sender and receiver
sender
The person who delivers a message
message
The information or idea sent to another person
receiver
The person who receives the message
feedback
A response showing the sender that the message was received or understood
verbal communication
Using spoken or written words to send a message
nonverbal communication
Using body language, voice tone, volume, and other wordless signals to communicate
body language
Movements, posture, facial expressions, and gestures that communicate without words
active listening
Giving someone your full attention and responding in ways that show understanding
passive communication
Hiding or not clearly stating needs, wants, and feelings
aggressive communications
Making demands of or insulting others
passive aggressive communication
Indirectly making demands or insulting others without clearly stating needs, wants, and feelings
assertive communication
Clearly stating needs, wants, opinions, and feelings
I-statement
A statement that explains how the speaker thinks or feels without judging the receiver
nonverbal cues
A wordless signal, such as a gesture, facial expression, or tone of voice