1.8 Stakeholders & Customers

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5 Terms

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What is a stakeholder?

Anyone affected by or able to influence an organisation.

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Examples of internal stakeholders.

Employees, managers, owners, investors, board members.

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Examples of external stakeholders.

Customers, suppliers, government, trade unions, community.

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Why is stakeholder communication important?

Builds trust, manages expectations, prevents conflict.

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How are stakeholder needs defined?

Through requirement documents, meetings, feedback.