(12) Human Resources Management

Contrary to popular belief, you do not need to be a manager or an owner to…

promote leadership

What is leadership?

action of leading people to establish goals, innovate, motivate and trust

What are characteristics of a leader?

-Better their environment
-They know their team and themselves well
-They maintain a positive attitude
-They build the next generation of leaders
-Must build their team, mentor them then advocate for them

Why is organizational culture so important to funeral service?

if you are going to work there, its important that you believe in their organizational culture, meaning assumptions and behaviors that yield results for the business. You believe what they believe

Organizational culture

business personality that is tangible and emotional (?)

What are the elements of organizational culture?

-Value (beliefs or standards)
-Symbols (outward signs that represent the FH)
-Stories/myths (legends usually accompany stories about a simpler time)
-Heroes (typically about a deep loyalty to the organization)
-Rituals (daily routines)

What is human resource management?

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activites and an organizational climate conductive to maximum efficiency and worker satisfaction

What is the current retention rate in funeral service beyond 5 years?

<25%

What is a job description?

Documents that list the major responsibilities and tasks of a job
-Must be accurate
-Helps avoid misunderstandings

What is expected of a job description?

JOb title, reporting status, qualifications, specific details regarding position

What is job analysis?

The process of determining the critical components of a job for the purpose fo selecting, training and rewarding personnel

What are the characteristics of full time employees?

-Available
-More committed
-Bring a higher skill set
-Issue is often money
-Salary (benefits often = 1/3 of pay) = package

What are the characteristics of part time employees?

-No benefits
-Hourly rate
-No obligation
-no loyalty

What are the characteristics of apprentices/newly licensed employees?

-Costs more
-Less supervision
-Apprentice liability

What are the characteristics of unlicensed personnel?

-Less money
-More liability
-More flexibility

What are the characteristics of experienced employees?

-Short learning curve
-Bad habits
-More money
-Background check/credit check
-Why are they job hunting…
-Baggage

What are the characteristics of inexpereinced employees?

-Longer learning curve
-Train them our way
-Risk in fit
-Risk in flight

When looking to hire, what should managers be thinking?

-Will they fit?
-Will they solve a problem for me?
-Will they help me make/save money?
-Do not hire trouble

What are the 3 steps in the hiring process?

-Recruiting (mortuary school programs, word of mouth)
-Application/Screening (paperwork, screening through references)
-Interview Process (judging applicants)