Technology and Livelihood Education – Housekeeping Vocabulary

Vocabulary flashcards covering key housekeeping terms, guest-room classifications, hotel policies, and essential skills highlighted in the lecture notes.

Housekeeping

Provision of a clean, safe, and comfortable environment in a lodging establishment; first and last impression of a hotel.

Hotel

A building offering accommodation and services for travelers and tourists for a fee.

Resort

A pleasant place providing rest, relaxation, accommodation, and recreational facilities for a fee.

Tourist Inn

A lodging establishment below economy-hotel standards that caters to transient guests.

Apartel

A building with furnished or semi-furnished apartments leased to long-stay travelers and tourists.

Single Room

Guest room with one bed for a single occupant.

Twin Room

Guest room with two single beds for two occupants.

Double Room

Guest room with one double bed for two occupants.

Twin Double Room

Guest room containing two double beds.

Triple Room

Guest room designed to accommodate three guests, usually with three beds.

Family Room

Larger guest room intended for families, often containing multiple beds.

Economy Room

Lowest-priced guest room with basic furnishings and facilities.

Standard Room

Mid-priced guest room with standard layout and amenities.

Deluxe Room

Higher-priced room offering superior space, décor, and amenities.

Studio Room

Room with a studio-type layout, often including a sofa bed or kitchenette.

Connecting Rooms

Two or more rooms joined by an internal door allowing access without the corridor.

Check-in Procedure

Front-desk process where guests present ID, register, and receive room assignment and times for check-in/out.

Checkout Procedure

Process by which guests settle accounts and vacate the room at the specified checkout time.

Luggage Storage

Hotel service allowing temporary keeping of guests’ belongings, subject to rules on perishable and non-perishable goods.

Guest Belongings Policy

Hotel statement that management is not liable for loss or damage to guests’ property; safety lockers provided.

Company’s Lien

Hotel’s legal right to detain or sell guest luggage for unpaid charges.

Hazardous Goods Policy

Rule prohibiting combustibles, explosives, drugs, or other dangerous items in the hotel.

Promptness, Accuracy, Care

Core service expectations guests have regarding speed, correctness, and attentiveness.

Housekeeping Request Handling

Process of receiving, reporting, tracking, and resolving guest service requests or complaints.

Personal Hygiene

Standard of grooming—clean uniform, shaved, polished shoes—reflecting professionalism and reliability.

Good Communication Skills

Ability to convey ideas clearly with tact and politeness when addressing guests.

Honesty, Loyalty, Sincerity

Core values ensuring trust and success for a housekeeping attendant.

Eye for Detail

Meticulous attention ensuring rooms are clean, safe, and orderly.

Teamwork

Ability to work harmoniously with colleagues to optimize performance.

Emergency Handling

Capacity to manage contingencies and unexpected situations effectively.

Self-confidence

Assuredness when interacting with guests or colleagues.

Physical Fitness

Sufficient strength and stamina for manual labor such as lifting mattresses or moving furniture.

Patience

Calm persistence when performing repeated or time-consuming errands.

Punctuality

Habit of completing tasks on or before scheduled times.

Intrapersonal Skills

Internal abilities for self-reflection, problem solving, and decision making.

Interpersonal Skills

Abilities used to communicate and interact effectively with other people, requiring empathy and respect.

Ethical Communication

Exchange guided by truthfulness, respect, and accountability.

Truthfulness, Accuracy, Honesty

Ethical principle requiring credible information before informing guests.

Freedom of Expression

Respect for diverse perspectives and the right of people to voice opinions.

Understanding and Respect

Listening attentively and valuing others’ input regardless of relevance.

Accountability for Messages

Responsibility for the content and impact of information shared with guests.

Service Recovery

Actions taken to address and resolve guest service failures or equipment malfunctions.

Guest Rapport

Positive relationship created through smiles, courtesy, and anticipation of needs.