Business and Professional Communications (COMM -1321-12)

Relational

This need is to form and maintain personal and professional relationships.

Identical

This need shapes the way we portray ourselves.

Informational

This need is about asking and gathering information.

Instrumental

This need is for practical and everyday needs.

Explicit

Communication is clearly articulated.

Implicit

 This communication is used more in a social group setting.

Verbal

Spoken Word

Nonverbal

Body language, gestures, facial expressions, and the use of touch

Content

 Literal Information (Straight Forward)

Relational

Messages that give clues about the nature of the relationship

Metacommunication

Usually avoids misunderstanding by providing the listener greater clarity about our meaning.

Communication begins with a…

Message

Communication occurs in ______ ________

multiple channels

Communication requires a ____ & ______

sender & receiver

Communication is affected by context ______ & _______  environment, which plays a role in how your message is communicated

physical & psychological

Noise

 interferes with the receiver's ability to understand a message

Feedback

is the receiver's verbal & non-verbal reaction to a message

Downward Communication

Communication flows from superiors to subordinates

Upwards Communication

Communication flows from subordinates to superiors

Lateral Communication

Communication flows between Peers