Intro to Management Exam 2-Hamilton
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40 Terms
Which of the following is NOT one of the four elements of Organization Design?
Reengineering
3 multiple choice options
A matrix structure groups jobs together
By function and division
3 multiple choice options
Job design is best described as:
Creating jobs in an organization that can be done effectively and efficiently while providing meaningful work for the employee.
3 multiple choice options
Organization Structure describes which of the following:
All of these choices
3 multiple choice options
Among the listed job characteristics, which contributes most to an employee feeling responsibility for work outcomes?
Autonomy
3 multiple choice options
With who(m) does the ultimate authority for decision making for incorporated business reside?
Shareholders
3 multiple choice options
The Hackman and Oldham "Job Characteristics Model" notes that Skill Variety, Task Identity, and Task Significance are important for an employee's psychological state because:
They help the employee to experience the meaningfulness of work.
3 multiple choice options
Organization supports getting work "Done Well" by...
All of these choices
3 multiple choice options
Which of the following are Human Resource Management Functional Activities?
All of these
3 multiple choice options
Key aspects of Strategic Human Resources Management include all the following except?
Development of the Human Resources Department budget
3 multiple choice options
Performance Appraisal & Feedback is a process of?
Employee evaluation and communication with the goal of providing timely and beneficial information to the employee on the value of the employee's contributions and opportunities for improvement.
3 multiple choice options
Per the textbook, which of the following is NOT one of the three topics of Human Resources Management?
Perfomance management
3 multiple choice options
Employee development is?
Preparing employees to take on additional responsibilities for future roles or expanded responsibilities in their current role.
3 multiple choice options
Employee training is?
Teaching employees the skills necessary to perform effectively in their current job.
3 multiple choice options
Recruitment & selection is the process for?
Identifying, pursuing, and hiring qualified candidates to fill current and future available positions within the organization.
3 multiple choice options
Succession Planning includes the process of?
Identifying likely candidates for future openings in key positions
3 multiple choice options
When measuring current levels of employee engagement, it is important to measure both employee attitudes and ________?
Employee behavior
3 multiple choice options
For the level of Employee Engagement to be high in an organization the state of mind of the employee should be?
All of these choices
3 multiple choice options
According to AON Hewitt, organizations with high levels of Employee Engagement (72% or above) have _____% higher total shareholder return than the average company?
50%
3 multiple choice options
Employee engagement is?
The state of mind the employee has towards their job and their employer, combined with the level of positive and productive behavior exhibited by the employee on behalf of the employer
3 multiple choice options
Discretionary effort by employees includes?
Volunteering for additional work assignments
3 multiple choice options
A typical approach for managing an Employee Engagement initiative includes all of the following steps except?
Benchmark Employee Engagement best practices at successful companies
3 multiple choice options
Some of the PRIMARY benefits of Employee Engagement for the employee include (select the one best answer)?
High levels of self-esteem and self-satisfaction
3 multiple choice options
The PRIMARY benefit(s) of Employee Engagement for the employer is/are?
All of these choices
3 multiple choice options
A "Balanced Scorecard"...?
All of these choices
3 multiple choice options
A series of steps or actions taken to convert a set of inputs into a set of outputs is the definition of ...?
A process
1 multiple choice option
The Performance Management Principle "High - Performance Environment" specifically includes use of ...?
A "Process based view" of the organization
3 multiple choice options
The acronym "SIPOC" is short for...?
Supplier, Inputs, Process, Outputs, Customers
3 multiple choice options
Which of the following approaches is important for embedding the Performance Management Principles into the organization?
All of these choices
3 multiple choice options
The three key elements of "Performance Management" are...?
BPM, Business measurement, Assessment, Evaluation, Business improvement methods and tools
3 multiple choice options
Performance Management is the delivery of superior results through ongoing measurement, assessment, ... (fill in the remainder of this definition with the correct choice)
and evaluation and improvement of the organization
3 multiple choice options
Which of the following is not a specific Performance Management Principle?
Legal and statutory compliance
3 multiple choice options
The first step in dealing with conflict in the workplace is to ...?
Assess whether the conflict warrants immediate action or not
3 multiple choice options
Understanding the "Source of Power" in negotiations requires you, as a manager, to...?
Understand your BATNA
3 multiple choice options
Leadership is defined as the ___________ over others (followers) as evidenced by the follower's motivation, loyalty, and ___________ in support of the leader's vision, goals, and/or direction
Influence...high performance
3 multiple choice options
One of the ways that a manager can improve their skills as an effective communicator is to...?
All of these choices
3 multiple choice options
Behavior-Based Leadership Theory identified which of the two following PRIMARY categories of behavior?
Task-oriented leadership and person-oriented leadership
3 multiple choice options
Character Traits Leadership Theory was focused on...
None of these choices
3 multiple choice options
One way to measure "Leadership Effectiveness" is ...?
The satisfaction of primarily the subordinates who report to the leader
3 multiple choice options
The concept of "Creating Value" in a negotiation is...?
Creating an outcome where both parties are better off than they would have been in a win-lose negotiation.
3 multiple choice options