Oral Communication: Skills, Choices, and Consequences- Chapter 1

adaptability

ability to choose the appropriate communication style for the situation and the participants

channel

the different mediums that a message can travel through- cell phone, social media, face to face, books, etc.

circumstances

the context of the situation and the fundamental nature of the communicator

closed-mindedness

we refuse to listen to another person's point of view

communication process

when people share meaning, verbally and non-verbally

communicators

the people involved in a verbal/nonverbal exchange

decoding

thinking about the received symbols or actions, applying meaning to them, and making them into a usable thought for an appropriate response.

encoding

a communicator reviews all of the available symbols or actions that could represent the thought and selects the most appropriate ones

feedback

the response one communicator gives to another

interpersonal communication

when two people speak with one another

intrapersonal communication

when we mentally review or rehearse conversations or experiences

messages

what communicators convey...verbal or nonverbal

noise

anything that interrupts communicators from encoding, sending, receiving, and/or decoding a message properly

nonverbal messages

body language, eye contact, and the like.

personal noise

ongoing thoughts in our minds

physical noise

any external noise

prejudice

"pre-judge," a view of someone or something

public communication

when a communicator informs, persuades, or entertains a group of people

self-centered noise

we focus more on ourselves than on the other person

semantic noise

when the person you are communicating with speaks a different language, uses technical jargon, or uses emotionally charged words.

small group communication

when 3-20 people communicate

teams

a type of small group. work on tasks together to accomplish a goal.

verbal messages

words said aloud to convey meaning to another