MGMT2100 Final Exam

Management

Getting work done through others (your job is to help others do their job)

Model

A useful simplification of reality

Simplify what managers do for increased understanding, but in reality it’s much more complex

Types of Managers

Top Management

Middle Management

First-Line Management

Team Leaders

Types of Managers: Top Management

Focus: Set the overall vision and direction of the company; to create and develop employee buy-in

Time Horizon: 3-5 years into the future

Oversight: Oversee everyone below them in the org (100s-1000s)

• Their decisions impacts these employees

E.g., CEO, VP, C-Suite

Types of Managers: Middle Management

Focus: Responsible for setting objectives that are consistent with the vision of the company set by the top managers

• Responsible for planning and implementing the strategies to achieve those objectives

• Large degree of control over allocating resources toward those objectives

• Coordinate and link depts/divisions within the org

Time Horizon: 6-18 months

Oversight: dozens - 100s of employees

E.g., directors

Types of Managers: First-Level Management

Focus: train and supervise non-managerial employees (only managers that don’t supervise other managers)

• Monitor job progress, short-term planning, spend a lot of time teaching entry-level employees how to do their job

Time Horizon: 2-3 weeks

*Many companies are giving these responsibilities to self-managed teams, moving away from hierarchy

Types of Managers: Team Leaders

Focus: facilitating team activities toward goal accomplishment

*New management, shifting away from traditional hierarchies

• Help plan and schedule work, learn to solve problems, and work effectively with each other

4 Functions of Managers

Planning

Leading

Organizing

Controlling

Management Functions: Planning

• Setting goals and deciding on action

• Developing rules and procedures

• Developing budgets and plans

What are we doing and why are we doing it?

Management Functions: Organizing

• Identifying jobs to be done

• Hiring people to do them

• Establishing departments

• Establishing a chain of command

• Delegating