Intro to operations management (1)

Operations management

Activity of manageing resources that create and deliver products and services

Transformation process

S.I.P.O.C: supplier, input, process, output, customers

Operation managers

responsible for managing resources that compromise operations functions.

They create strategy, design operation and processes, plan and control activities, develop and improve overtime, responsible for ethical practices.

Competitive priorites

Cost (low), Quality (consistency + customisation), Flexibility (variety + volume), Dependability (on time, trusted), Speed (development and delivery)

Materials processing operations (MPO)

products sold, raw materials transformed

Customer processing operations (CPO)

service sold, people transformed

Information processing operations (IPO)

online services sold, infromation transformed

Direct responsibility of operation managers

understand objectives and developing strategies, design product/service and processes, plan and control resources (MPO,CPO,IPO)

Broad responsibility of operation managers

social responsibility, envioronmental protection, tech awareness, globalisation issues.

Indirect responsibility of operation managers

interaction with other departments with management team

U-form unitary

Simpliest and most popular, functional, divided by areaas of work activity. e.g. marketing, sales, etc.

M-form multi-units

Divided by divisions (product) before functions

Matrix form

Hybrid, 2 or more levels of responsibilites

N-form network

conglomerate, big corporation who owns multiple smaller divisions in various industries, all types of products/services under one company

Generative design

special tech explores alt desing options from specifying goals, parameters (rules) and performance needs.

Computer-aided design

use software to create and modify products/services and processes, speed up process and helps standardise parts

Digital twins

"powerful digital replica of real product" ~ Grieves, helps simulate scenarios to predict the future.