Topic 6 e-Business and e-Commerce

What is e-business?

the conduct of business transactions/process using electronic means, especially the internet.

What does m-commerce stand for?

Business transactions through mobile devices.

What is B2C e-business?

B2C- business and consumers.

Give an example of a B2C transaction.

Buying books from takealot.com or furniture from mrphome.com.

What does B2B stand for?

B2B stands for Business-to-Business, which involves transactions between two businesses.

What is channel compression?

Channel compression refers to shortening the distribution channel by eliminating intermediaries in the supply chain.

What does G2C mean?

G2C stands for Government-to-Constituent, referring to interactions between government agencies and constituents.

What is a pure-play e-business?

A pure-play e-business operates solely online without physical locations.

What is interoperability in e-business?

Interoperability is the ability of different systems to communicate with each other, crucial for e-business success.

What is the significance of critical mass in e-business?

Critical mass refers to having enough users to sustain the business of suppliers and attract buyers to Internet.

Define disintermediation.

Disintermediation is the process of eliminating intermediaries from the distribution channel.

What factors contribute to B2C e-business growth?

Technological factors such as user-friendly interfaces and sufficient network bandwidth; social factors like critical mass of users.

What role do intermediaries play in channel expansion?

Intermediaries facilitate connections between buyers and sellers, aggregating information and providing services.

What is electronic data interchange (EDI)?

EDI is the electronic exchange of structured data between organizations, allowing for standardized business document transactions.

What key design features enhance e-business websites?

Security, ease of use, visual appeal, return and shipping policies, and customer reviews are important design features.

What popular mobile payment system is used in Africa?

M-Pesa is a mobile payment system widely used in East Africa.

What is the purpose of G2C e-government services?

To improve efficiency in providing government services to citizens and facilitate transactions online.

What is channel expansion?

Channel expansion involves adding intermediaries to the distribution channel to provide information or brokering services.

Name one way governments are engaging with citizens through e-government.

Governments are using platforms for citizen feedback via social media, blogs, or Twitter.

What characterizes the B2B e-business market size?

The B2B market is significantly larger than the B2C market, involving transactions between organizations.

What are the differences between the following types of e-businesses :

1. Electronic funds commerce

2. Electronic data interchange

3. Internet commerce

4. Web commerce

5. Electronic commerce

6. Electronic governmnet commerce

Each type of e-business involves different methods of conducting transactions or information exchange.

Electronic funds commerce focuses on electronic payments or refunds

electronic data interchange facilitates the exchange of business documents(like businesses sharing your info)

Internet commerce and web commerce refer to buying and selling over the internet.

Electronic commerce encompasses all online commercial transactions

electronic government commerce pertains to government services delivered electronically.

give examples for the following business models

1. B2B

2. B2C

3. C2C

4. G2C

Alibaba for B2B

Amazon for B2C,

eBay for C2C,

government portals for G2C.

differences between:

1. Brick and mortar e-businesses

2. Bricks and clicks e-businesses

3. Pure play/click

Brick and mortar e-businesses operate physical stores with no online presence(no online store)

Bricks and clicks e-businesses combine both physical and online stores

Pure play/click businesses operate exclusively online without any physical locations.

B2C Businesses

1. online retailers - shein

2. infomediary (specialized info from multiple sources) -Travelstart

3. Content providers - Spotify,Youtube

4. Exchanges - eBay - gives buyers + sellers a platform to sell online and takes a cut of the sale

5. online community - tik tok , facebook

6. E-business infrastructure provider

B2B

1. Electronic data interchange such as consumer information of a certain industry - maybe business A conducted market research + sold this to business B

2. Supply chain management -for stock orders ,inventory management

3. E-marketplace - Alibaba and Amazon Business

Enablers of e-Business growth

1.Technological enablers - must have: easy navigation, fast search tools, interoperability (with different devices)

2. Critical mass- having enough buyers and sellers (users) to attract more users and to make the system work

Effects of B2C e-business growth

1. Channel compression - intermediaries cut out, cost saving for businesses

2. Channel expansion- new industries formed - like infomediary businesses