1 Clinic Orientation
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60 Terms
What is the mission of the ECU Family Therapy Clinic?
To provide high-quality individual, couple, and family therapy in a warm, inclusive environment using evidence-based interventions.
What are the clinic’s operating hours?
Monday–Friday, 8:00 AM to 8:00 PM.
Where is the clinic located?
612 E. 10th St., Greenville, NC 27858.
What makes the clinic different from many therapy practices?
It is a training facility staffed by student therapists.
Why are sessions recorded?
For supervision purposes.
Where are recordings stored?
On a HIPAA-compliant encrypted server.
Who can access session recordings?
Only the student therapist and supervisor.
When are recordings deleted?
After the student therapist graduates.
What service formats does the clinic offer?
In-person and telehealth.
What platform is used for telehealth?
ECU WebEx.
What ages can the clinic serve?
Clients age 5 and older.
What specialized treatments may be available?
Filial Play Therapy and, depending on semester availability, EMDR.
Does the clinic accept walk-ins?
No, appointment only.
Is the clinic an emergency/crisis mental health service?
No.
Where can clients park?
In the back of the building.
Are students allowed to park in the clinic lot?
No, unless approved by the Clinic Director or clinic assistant.
Who may park in the clinic lot during shifts?
The senior administrative assistant.
Which student may park in the clinic lot temporarily?
The student bringing the meal to practicum.
Does the clinic accept insurance?
No.
What fee model does the clinic use?
Income-based sliding scale.
When must payment be made?
Before the session is held.
What payment methods are accepted?
Cash or card.
If paying cash, what is requested?
Exact change.
How do clients pay by card?
By scanning a QR code for ECU Ustore.
What is the intake fee?
$20 flat rate.
How are ongoing therapy fees determined?
Based on income, determined during or after intake.
What is the highest standard clinic fee listed?
$100.
What is the LMFT/faculty therapist fee?
$125.
Who reviews intakes and assigns clients?
Clinic Director.
Who develops clinic policies and procedures?
Clinic Director.
Who maintains clinic financial records?
Administrative Support Associate.
Who checks Ustore payments and receipts?
Administrative Support Associate.
Who answers phones and checks clinic email regularly?
Clinic Administrative Assistant and interns.
Who schedules intakes and creates case files in Ensora?
Clinic Administrative Assistant and interns.
Who helps maintain clinic cleanliness and supplies?
Clinic assistants, interns, volunteers.
Who helps open and close the clinic?
Assistants, interns, and volunteers.
Who contributes heavily to professionalism evaluations?
Administrative Support Associate.
Can therapists be alone in the clinic with clients?
No.
Who must be present during sessions besides therapist/client?
An intern, CAT Team member, another student therapist, or approved staff.
If no one else is available in clinic, what should happen?
Reschedule virtual or for another time.
Where are safety buttons located?
In every therapy room.
What should you do if a client becomes threatening?
Press the safety button.
If safe to leave the room during danger, what should you do?
Leave without provoking the client.
What is recommended when leaving late at night?
Walk together to cars.
What transportation safety resource is mentioned?
Call Safe Ride.
What system is used for data collection and consent forms?
Redcap.
What system is the clinic’s EHR?
Ensora (formerly TheraNest).
What is stored in Ensora?
Progress notes, treatment plans, contact logs, appointments.
What calendar system is used for room reservations?
SharePoint.
After reserving a room in Ensora, what must also be done?
Add it to SharePoint calendar.
What system tracks student clinical hours?
Time2Track.
What system records and stores sessions?
Ocularis.
What system collects payments online?
Ustore.
What system stores clinic documents and resources?
Microsoft Teams.
What telehealth system is used by the clinic?
ECU WebEx.
What type of training site is the clinic for ECU students?
Internship site for 2nd-year MFT graduate students.
How should the clinic environment be viewed?
As a professional place of decorum.
When are student therapists evaluated for professionalism?
At the end of each semester.
Who helps complete professionalism evaluations?
Supervisors/faculty, Clinic Director, and Admin Support Associate.
Why do professionalism scores matter?
They impact practicum grades.