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The MA saw a patient collapse. After assessing the PT, it was determined they had a pacemaker and an AED was needed. How far away from the pacemaker should the AED be placed?
1 INCH
The MA is setting up an appointment for a PT procedure. What would be the reason to call the insurance company?
Obtain a pre- authorization for the procedure
What is the best way to explain to a PT how to perform a self- breast exam at home?
Use 3 fingers with a firm touch moving in a circular motion around the breast
What's the name of a scheduling technique where two PTs come in at the beginning of each hour, and the others are every 10 minutes?
Modified wave scheduling
After administering 2mLs of roceptin for a severe case of shingles, what info are you going to document?
PT was observed for 5 minutes for allergic reaction
A PT calls and says their surgical incision is infected, what question is most important to ask when triaging the call?
Is the incision warm and red?
What is used to clean a PT skin in preparation for a minor surgery?
Antiseptic
What approaches are considered for a PT who does not speak english?
Get a professional medical translator
What information is needed when measuring a PT for crutches
Height
The study of biology of microscopic organisms is called
Microbiology
Failure to exercise appropriate care of a PT is called
Negligence
A hospital acquired infection is called
Nosocomial
A PT came into the laboratory for a GTT (glucose tolerance test) and said they had a cup of coffee, what do you do?
Explain the test requires fasting for 8-12 hours and reschedule
The MA should answer the phone in how many rings?
3 rings
How often should a PT’s medical record be reviewed for accuracy and completeness?
Bi- annually
A female PT needs to provide a clean- catch urine specimen, what point of urination should the specimen be collected?
Midstream
A physician has asked for you to type a formal letter, which closing would be incorrect?
“Best of luck
In what state is the body when adequate rest and no food for at least 12 hours?
Basal state
. What form of sterilization is most common in a Dr’s office?
autoclave/ steam sterilization
Which medical service may require pre-authorization from a PT’s insurance?
Outpatient and MRIs
If a tourniquet is needed, what is the recommended amount of time to hold it?
No more than 1 minute.
Which of the following should be used when performing phlebotomy on an elderly patient?
Butterfly needle
What is the maximum amount of urine an adult can produce in 24 hours?
2,000mL
What is the general term used for objects that transmit infections?
FOMITE
A condition in which blood does not have enough healthy red blood cells and hemoglobin?
ANEMIA
What is the appropriate specimen for a PKU Test?
HEEL STICK
What is the correct location for a place of service code 11?
office visit
Which of the following requires a pre- authorization in a physician's office?
Bone Density test
What is one of the best ways to collect and transmit electronic patient data safely?
Use a secure wireless network
What method of scheduling involves booking several PTs with the same condition at the same time?
Cluster scheduling
When a clinical medical assistant administers medication to a patient, when should it be documented?
Immediately
What instructions should a post- op PT be sent home with?
Call the office is there is fever, swelling, or redness
When preparing a PT skin for a surgical procedure, in what direction should be cleaned?
Up and down from left to right
In the recommended order of the draw, which tube should be filled last?
Gray
Which of the following actions of an MA represents the appropriate action after a venipuncture procedure?
Apply pressure to the site and elevate the arm
Which agency approves chemical products used for disinfection of surfaces in an examination room?
EPA = Environmental Protection Agency
How should the MA measure the correct dose of a liquid medication in a measuring cup?
Check at eye level on flat surface
Who is responsible for preparation of an exam room before a minor procedure?
Medical assistant
What type of PPE are used in a medical lab?
Goggles, gown, and glove
When assessing a five year old, you notice bruises on arms and legs, what actions should be taken?
Notify physician immediately (or supervisor)
What is the process used to wash and remove blood and tissue from instruments?
Sanitization (before)
What is the ability to identify with someone else’s feelings?
Empathy
Which of the following is an example of a biohazard?
Splashing blood when a cap is removed
The representatives of which profession helps regain independence in your home?
Physical therapist
Why is an anticoagulant additive used in evacuated test tubes?
To stop the blood from clotting
What is the correct temperature for ear irrigation?
Room temperature
. What is supported when a health care team is able to understand culture differences?
Diversity
What color coded tube indicates the presence of sodium heparin used for an anticoagulant blood test?
Green
A PT’s daughter called the office and requested lab results. How should you handle this?
Verify if the medical release forms were signed by the PT that the daughter can receive the results?
Which of the following is an example of a CPT code?
99202
A patient came into the office with chest pain and SOB. what position is the best to help them breathe better?
Fowlers
Which diagnosis could be put on an insurance claim for a urine culture?
Hematuria
What is the most frequent cause of exposure to HIV in a healthcare setting?
Accidental needle sticks
What is defamation through spoken statements
Slander
What will happen to a submitted insurance claim if diagnosis and procedure code do not match?
It will be rejected
Which of the following is one of the six standardized elements found on product labels of a chemical product?
pictograms
Under what circumstances can a MA accept a check written by a third party?
If the check is from the health insurance company
A patient informs the MA that he was diagnosed with a brain tumor and received chemotherapy. Where in the medical record would you document this?
Medical history
Which of the following procedures is appropriate for preparing blood and other potentially infectious materials for transport?
Place the materials in a leak proof container during collection
What hormone is tested in a pregnancy test?
HCG
What are aspirin and acetaminophen?
Analgesics and antipyretics
What is damaged in a patient with tachycardia?
Heart muscle
When would a clinical MA use a multi-sample needle?
When more than one tube of blood is to be collected
A blood sample is collected from a patient and the plasma is pink to red in color, what is the cause?
Hemolysis
5. Which government agency requires that the SDS’s for all chemicals in the work place be accessible to employees?
OSHA
What is the name for a fluctuating fever where it decreases to or below baseline and then increases again?
Intermittent
A MA is mixing bleach cleaning solution, what is the proper ratio of bleach to water
1:10
Which agency regulates the controlled substances act?
DEA
The patient’s medical release form has expired, what should you do?
Ask the patient to fill out new form
Which hospital department has physicians in the field of musculoskeletal disorders?
Orthopedics
Which drug administration routes is appropriate for a patient who has nausea and vomiting?
Rectal
What type of hazard does this symbol represent?
Biohazard
What is the name of a chart used to test visual acuity?
Snellen
What is the preferred vein for venipuncture?
Median cubital
What does the acronym SOAP stand for?
Subjective, objective, assessment and plan
In ECG what should be calculated to determine ventricular pulse
Spacing between the QRS complexes
Demerol 75mg IM every 4 hours as needed for pain is what type of medication order
PRN
Which of the following ECG findings corresponds to the electrical activity of the ventricles during the isometric contraction phase?
QRS Complex
The Phenylketonuria (PKU) test is:
Blood drawn from a newborn’s heel
Which of the following is the sign of infection?
Temperature of 101 degrees
Female patient had right sided mastectomy with removal of lymphoid tissue, what is the name of the condition that makes blood draw on the right arm not recommended?
Lymphostasis
A MA recorded a head circumference of 37 inches instead of 37cm, how do you correct the error?
Draw a single line through the error, initial the strikeout, and correct the error
Objects that transmit infections like clothes, utensils, and furniture are known as
Fomite
What is the maximum volume of urine a grown male can produce in 2 days?
4000mL
What instructions are given to a patient who has been prescribed buccal medication?
Place the medication between the lower teeth and cheek?
What should be used when performing phlebotomy on an 80- year old patient
Butterfly needle
Which of the following is the best position for an exam of dorsal cavity?
Prone
How long should a tourniquet be in place?
Less than a minute
Which of the following blood tests would be ordered for a diagnosis of leukemia?
CBC with differential
What medical service may require preauthorization from insurance companies?
Outpatient services and MRI
What blood pressure reading would be considered stage 1 hypertension?
148/96
If an MA needs to step away from a computer, what must they do prior to leaving?
Close patient’s chart and lock computer screen
A patient returned to the office to pick up a prescription, the doctor did not authorize it yet. The patient is not pleased. What action should you take?
Remain calm
What should be used to chill a specimen as it is transported?
Crushed ice
What is an appropriate needle length for intramuscular injection?
1 ½”
Why do you wipe away the first drop of blood in a capillary puncture?
To prevent contamination of the sample
. What is the name of the national health insurance plan for Americans aged 65 and older?
Medicare
When scheduling patients, which allows patients to be seen on a first come first served basis?
Open hours
A patient has been diagnosed with a devastating illness, what could the MA say to demonstrate empathy?
They are sorry that the patient has to go through this
You inform your supervisor that they documented lab results in the wrong chart, what does this best exemplify?
Accountability