Effective Communication Flashcards

Flashcards covering key concepts from the Effective Communication lecture notes, including personal and interpersonal topics, conversation strategies, and politeness markers.

What is the focus of the Communicative Event in these lecture notes?

Expressing emotions and giving affirmations appropriately during extended conversations and discussions on personal and interpersonal topics.

What are the two interaction learning competencies listed for effective communication?

1. Use politeness markers and conversation management signals and strategies. 2. Use appropriate non-verbal strategies to enhance conversation quality.

What is the goal of reviewing one's participation in communication under reflection competencies?

To identify strengths and areas for growth to improve communicative competence, personal effectiveness, and inclusive, ethical communication.

How is self-awareness defined as a personal topic?

Understanding one's own emotions, strengths, weaknesses, and values.

What is the definition of personal values?

The beliefs and principles that guide an individual's life and choices.

How are personal goals defined?

Aspirations and objectives that an individual strives to achieve.

What is personal identity?

An individual's sense of who they are and how they fit into the world.

How is mental health defined in the lecture notes?

The overall well-being of an individual's emotional and psychological state.

What is self-care?

Activities that promote an individual's physical, mental, and emotional well-being.

How is conflict resolution defined as an interpersonal topic?

The process of managing and resolving disagreements and disputes between individuals or groups.

What is empathy?

The ability to understand and share the feelings of others.

How is teamwork defined in the notes?

The collaborative effort of a group of individuals to achieve a common goal.

What is leadership?

The process of influencing and motivating others to work towards a shared goal.

How is negotiation defined as an interpersonal topic?

The process of two or more parties discussing a matter in order to reach an agreement.

What is networking?

Building relationships and connections with others for personal or professional purposes.

How do Richards & Schmidt (2010) define conversation strategies?

Techniques or tactics used by speakers to manage, maintain, and negotiate interactions effectively during communication.

What is turn-taking in conversation strategies?

Knowing when to speak or let others speak.

How can active listening be demonstrated non-verbally?

Through nodding, eye contact, and body language.

What are non-verbal examples of feedback-giving?

Thumbs-up and clapping.

What non-verbal gesture is associated with asking for clarification?

Gestures of confusion, like scratching the head.

What gestures or non-verbal cues indicate asking for repetition?

A mimicking or ear-cupping gesture.

How can a speaker interrupt politely using non-verbal cues?

By raising a hand gently.

What non-verbal expression represents disagreeing politely?

Shaking the head with a calm facial expression.

What is the conversation strategy of summarizing?

Retelling what someone said in a shorter form.

What role do the 5Ws and 1H play in conversation strategies?

They act as basic question starters for asking questions and especially follow-up questions.

How does Yule (1996) define politeness markers?

Expressions that indicate awareness of another person's face needs, often appearing as indirect language, modals, or softening phrases to mitigate imposition or disagreement.

What is the purpose of using the phrase 'Could you…'?

It softens the request and makes it sound less like an order.

When is the expression 'I was wondering if…' normally used?

In spoken English to ask someone politely for help.

What function does the phrase 'Do you mind if…?' serve?

It is a great way to ask for permission.

What is the politeness marker 'Pardon me' used for?

It is a polite expression often used to ask someone to repeat what they said.

What is the purpose of the politeness marker 'I would love to, but…'?

It is a polite way to say 'no'.