Professional Communication 2 Vocabulary: Units 1-26

A complete vocabulary set based on the Professional Communication 2 exam notes, covering units 1 through 26 including labor relations, recruitment, business structures, and marketing.

To manage

To organize or regulate affairs.

Permanent job

A job that does not stop after a specific period.

Temporary job

A job that stops after a fixed period.

Flexitime

A system of flexible working hours.

Telecommuting

Working from home and communicating via telephone or computer.

Recruitment

The process of finding people for a job.

Headhunters

Recruiters who search for specific candidates.

To shortlist

To distinguish the best candidates from the others and proceed with them.

Psychometric tests

Tests used to measure intelligence and personality.

In-house training

Training or education provided internally within a company.

Skilled

Possessing specific abilities or training.

Commission

A percentage paid on each good sold.

Fringe benefits

Secondary employment conditions like a company car or health plan.

Fat cats

Managers who receive large salaries but do not necessarily deserve them.

White-collar workers

Employees who work in an office.

Blue-collar workers

Manual workers who perform physical labor.

Industrial action

Actions taken by employees, such as strikes, when they are dissatisfied with pay or work.

To outsource

To give work to people or organizations outside of the company.

The glass ceiling

An invisible barrier that prevents women from moving higher up in a company hierarchy.

Affirmative action

Help provided in education and work to groups that were previously discriminated against.

Non-executive directors

Outsiders with specific industry knowledge who are not managers or part of the company internal staff.

Entrepreneur

Someone who starts a new company.

Small or medium enterprise (SME)

A small business entity.

Corporate culture

The way employees think and behave within a company.

Limited liability

A legal structure where the owners' responsibility for debts is restricted.

PLC (Public limited company)

A company whose shares are sold and shared via the stock exchange.

Manufacturing industries

Production sectors such as aerospace, automotive, or pharmaceuticals.

Service industries

Sectors providing services like catering, financial services, or healthcare.

Market research

The process of investigating the market through surveys and studies.

Beta version

The first version of a program released for testing.

Design defect

A flaw or fault in the product's design.

Proprietary

Information or designs known and owned by an individual company.

Copyright infringement

When a photo or text is used without the owner's permission.

Productivity

A measurement of output produced relative to the number of employees.

Lean production

Making products in the most efficient way possible.

Standardization

Producing standard products with little variation.

Wikinomics

Mass collaboration where people from different companies solve problems and produce large products together.

Prosumers

Workers or users who contribute to the creation and making of products.

Clientele

The group of people who purchase a company's most expensive products.

Market penetration

When a company sells more and more of its products in a market.

Market share

The portion of a market that a company accounts for.

Marketing mix

The combination of the four P's (Product, Price, Place, Promotion) used to sell a product.

Consumer durables

Products intended for long-term use, such as cars.

Fast-moving consumer goods

Items sold quickly in large quantities, such as food or drinks.

Loss-leaders

Cheap products used to attract customers into a store.

Middlemen

Intermediaries who operate between the producer and the consumer.

Franchise

A business model where a store sells specific brands under an agreement.

Sponsorship

When a company provides money to support an event in exchange for advertising.

e-procurement

The process of companies communicating with their partners via the internet for purchasing.

Dot-com bust

The period in 2001 when many online sellers stopped trading.