Shields Health Solutions Pharmacotherapy Pharmacy Technician Interview Prep

Vocabulary terms and definitions based on the Shields Health Solutions interview preparation guide for pharmacy technicians.

Shields Health Solutions

A specialty pharmacy focused on patient-centered care for complex conditions and high-cost medications through coordination, education, adherence support, and monitoring.

Pharmacotherapy Pharmacy Technician Role

A clinical role focused on patient follow-ups, adherence monitoring, identifying barriers to therapy, tracking labs, and documenting interactions in Epic.

Medication Adherence

Taking medication as prescribed consistently to get the best health outcomes.

Epic

The documentation system used to track patient interactions, manage task queues, and maintain follow-up lists.

Barriers to Adherence

Factors such as side effects, cost, lack of understanding, or access issues that make it difficult for a patient to take their medication.

STAR Method

An acronym for Situation, Task, Action, and Result used to structure answers for behavioral interview questions.

Outbound Outreach

The process of calling patients for medication follow-ups, therapy status checks, and scheduling appointments.

Core Workflow

A task system mentioned in the context of Walgreens experience involving calling patients about refills, ready prescriptions, and pickup issues.

HIPAA Guidelines

Regulatory standards followed to protect patient privacy and ensure sensitive health information is only shared with the care team.

Elevator Pitch

A short introduction highlighting experience, skills like organization and empathy, and excitement for joining a clinical team.

Task Queues

Lists managed by the technician to track patient follow-ups, lab requirements, and other administrative duties.

Retail vs. Specialty Pharmacy Role

Retail focuses on filling prescriptions; the Shields specialty role focuses on building relationships, supporting adherence, and monitoring therapy.