BUAD Test 1 Redo Flashcards

What is management?

Getting work done through others

What two words are used to define management?

Efficiency and Effectiveness

Efficiency

getting work done with minimum effort, expense, or waste

Effectiveness

accomplishing the tasks that actually move the organization towards it’s goals

What are the four functions of management?

Planning, Organizing, Leading, Controlling

first function of management - planning

What is it and what are it’s three steps?

deciding what to do before you start doing it

1. set clear goals

2. choose a path

3. commit resources

What two companies carried out the planning phase successfully/unsuccessfully

Netflix: set a goal (killed DVD business before someone else did) and chose a new streaming path (streaming + originals) and committed the resources

Blockbuster: turned down a chance to buy Netflix, optimized late fees, didn’t set a goal or clear path nor did they commit to change

Second function of management - organization

What is it and what are the three pillars?

The bridge between plan and action

1. Who does what

2. Who reports to whom

3. Where decisions get made

What business successfully carried out the organization phase of management and how?

Walmart - created Alphabot to find online orders in their warehouses to free workers from roaming the aisles

Third function of management - leading

What are the three steps?

1. Set the vision

2. Motivate and energize

3. Shape the culture

Who is a good example of the leading function of management?

Steve Jobs - taught and trained Cook for years through setting business vision and shaping culture, Cook followed in footsteps and scaled it

fourth principle of management - controlling

what is it and what are the three steps?

how you catch the gap between plan and reality and close it before it’s too late

1. set the standard

2. measure what’s happening

3. Correct the course

What are two examples of when the controlling principle of management DID and DIDN’T work?

DID WORK: Toyota andon cord is able to be pulled by any worker to stop the line the moment they spot a defect - small problems were surfaced before recalls were made

DIDN’T WORK: the Boeing 737 MAX plane had flagged risks by the engineers, but managers decided to release it anyway - two crashes, 346 deaths, and 20 month grounding

What are the types of managers?

Top, Middle, First Line, Team Leaders

What do Top Managers do and what is their horizon?

Set overall direction, create a context for change, build employee commitment, shape a positive culture through words/actions, monitor business environment

horizon: 3-5 years

What do middle managers do and what is their horizon?

Turn strategy into action, plan and allocate resources to meet objectives, coordinate and link groups/departments, monitor subunit performance, implement top management’s strategy

horizon: 6-18 months

What do First Line Managers do and what is their horizon?

Manage entry-level workers, teach and train, encourage, monitor and reward performance, make schedules and operating plans

horizon: 2 weeks

What do team leaders do and what is their horizon?

Facilitate team activities, foster healthy internal and external relationships

horizon: daily

Who is Henry Mintzberg and what did he “create”?

Canadian management theorist who identified 10 specific roles managers take and categorized them into three subunits

What are the three managerial roles (Mintzberg)?

Interpersonal, Informational, Decisional

What are the seven management practices created by Jeffrey Pfeffer’s?

1. Employment Security

2. Selective Hiring

3. Self-Manage Teams & Decentralization

4. High Wages Contingent on Performance

5. Training & Skill Development

6. Reduction of Status Differences

7. Sharing Information

Who was Frederick Taylor and what did he do?

American engineer who worked at Steel mill during Industrial Revolution that created scientific management - measured every task with a stopwatch to find the “best way” to do things and train workers at that standard

Frederick Taylor’s Four Principles

1. Replace gut feeling with measurements

2. Hire and Train deliberately

3. managers and workers cooperate

4. Split the work fairly

Who was Henry Gantt and what did he do?

American engineer who worked at still mill alongside Taylor who applied scientific management to factory setting through creation of the Gantt Chart - plan was to make work visible so it would be easier to do

Examples of the Gantt chart being helpful

helped during WW1 shipbuilding, the creation of the Hoover Dam, every modern project plan (Microsoft Project, Asana, Smartsheet…)

Which men are associated with the creation and development of Scientific Management?

Taylor Frederick and Henry Gantt

Who is associated with Bureaucratic Management?

Max Weber

Who was Max Weber and what did he do?

Created bureaucratic management: “Authority based on knowledge, expertise, or experience - not favoritism”

What is the bureaucracy paradox?

The fact that despite bureaucracy is meant to represent fairness and efficiency, it often sounds like an insult that isn’t fair (ex: registering for a class, renewing driver’s license, applying for financial aid…)

Who is known for Administrative Management?

Henri Fayol

Who was Henri Fayol and what did he do?

“The father of modern management”

created 14 principles of management that fall under five categories:

1. plan

2. organize

3. lead

4. coordinate

5. control

Mary Parker Follet

“the mother of management”

believed in integration over domination

don’t dominate (one wins) or compromise (both lose) - integrate to a solution that meets both needs, seek “power with” not “power over”

Elton Mayo

people > physical conditions