Basic and key communication skills 2025 (1) (copy)

What is communication?

A mutual interaction involving two or more individuals, where information and feelings are exchanged to achieve understanding.

What are the elements involved in communication?

Sender, message, receiver, channel, and feedback.

What does cultural humility involve in communication?

Adapting communication styles based on knowledge of cultural differences and recognizing power imbalances during interactions.

Define active listening.

Active listening involves reflecting on the speaker's message, confirming understanding, and responding appropriately.

What are the characteristics of an assertive communication style?

Encourages clear, appropriate communication; empowers individuals to express needs while respecting others.

What can poor communication lead to?

Misunderstandings, conflict, and negative outcomes such as violence.

What are non-verbal cues?

Non-verbal cues include body language, facial expressions, and tone of voice, which often overshadow verbal content in importance.

What are some barriers to effective verbal communication?

Emotional states and performance anxiety, which hinder clear expression.

List methods to improve communication skills.

Show genuine interest, listen without interruption, maintain eye contact, and practice active listening.

What is the importance of tone in communication?

Tone fosters trust and respect during conversations and can influence the interpretation of messages.

What should you do when asking questions?

Encourage open-ended questions for detailed responses and ensure information is well-informed before asking.

What is netiquette?

Politeness and professionalism in online communication, contributing to a positive online environment.

How can you enhance your listening skills?

Continuous practice and engagement in attentive listening exercises.

What is the role of cultural awareness in communication?

Promotes sensitivity to differing values and enhances communication effectiveness across diverse groups.

What is the significance of effective communication skills?

Essential for thriving academically, personally, and professionally, facilitating collaboration and relationship-building.