Mobile Devices

What steps do you take to monitor a mobile device’s battery health?

1. Built in OS Tools

2. Third party apps

3. Physical Inspection

4. Charging management

Steps to replace a mobile device battery

1. Follow manufacturer guidelines

2. Ensure proper disposal

3. Ensure compatibility

Recommended practices for repairing a keyboard

1. Implement proper ESD Safety measures

2. Preform Comprehensive diagnostic to identify bad keys

3. Use correct tools

4. Conduct a visual inspection

5. Follow manufacturer guidelines

6. Power off device

What devices allow easy RAM replacement?

Laptops, Desktops

What tool is used for monitoring the health and performance of a storage drive?

S.M.A.R.T (Self-Monitoring Analysis and Reporting Technology)

What are the steps to replacing a Storage Drive

1. Backup data to a new drive

2. Power down device and disconnect battery

3. Locate and remove bad drive

4. Make sure new drive is compatible

5. Insert new drive

6. Format new drive

Steps to replace a Faulty WiFi card/module

1. Identify card type and ensure compatibility

2. Remove peripherals and power device down

3. Use ESD safety measures

4. Locate and remove antenna cables

5. Remove old card

6. install new card

7. Reconnect antennas

8. Install new drivers and test

What is true about replacing a Bluetooth module

As long as the connectors are the same the new module can come from a different device

How to assess the effectiveness of biometric components

1. Use software tools to track scan success rate, response time, and errors

2. Ensure proper calibration through settings or special software

3. Track access attempts and failures

4. Update drivers and firmware

What do you do after replacing a faulty biometric scanner

Recallibration

How to check NFC functionality

1. Check for dirt

2. Test NFC with known compatible tag

3. Ensure NFC is enabled

Location of Wi-FI antenna

Top of display case

WHat helps with troubleshooting a device’s camera

1. Inspect and clean camera lens

2. Verify settings and permissions

3. Test camera in multiple apps

4. Check software and firmware updates

What item do you not use for cleaning a mobile device microphone

Compressed air

Common Mobile Device cords

1. USB C

2. Lightning

3. Micro USB

4. Mini USB

What does NFC enable

1. Contactless payment

2. Device pairing and data exchange

3. Access control

What do you need to know about Bluetooth

1. WPAN

2. IEEE 802.15

3. 2.4 GHz

What is tethering

Sharing a mobile devices internet connection with another

What does a stylus do and how does it connect

Precise input and drawing

Connect with direct touch or Bluetooth

What does a headset do and how does it connect

Audio input and playback

Connect with 3.5 mm, USB-C, Lightning, or Bluetooth

What do speakers do and how does it connect

Audio playback

Connect with 3.5 mm, USB, Bluetooth, and Wi-Fi

What does a webcam do and how does it connect

Video input for conferencing

Connect with USB or Wi-Fi

What do docking stations do

1. Designed for specific brands or models

2. Provide additional hardware capabilities

3. Tend to be larger and less modular

What do port replicators do

1. Generally designed universally

2. Feature a compact design

3. Expand connectivity options

Computer device that requires a stylus

Drawing pad

What is the small pointing stick on the keyboard

Trackpoint

Pointing device on laptops

Trackpad

What is the standard for mobile communication

5G

What is the primary purpose of enabling hotspot

Share cellular data connection with other devices

Why might a hotspot not be working

Cellular data is disabled

Why might a device show no available networks

Wifi is not enabled on the device

Characteristics of a traditional SIM

1. Physical card

2. Installed by inserting the card into a device’s SIM slot

3. Can be moved between devices

4. Requires Physical SIM swap for changing carriers

What is the modern alternative to the traditional SIM

eSIM (Embedded Chip)

List the Bluetooth Pairing Process

1. Enable Bluetooth

2. Enable Pairing

3. Find a device for pairing

4. Enter Identification code

5. Test connectivity

What enables a Mobile device’s built in locator functionality

GPS

What can prevent location services

1. Location services turned off

2. Weak cellular signal

3. Incorrect permissions for location-based applications

Why use cellular location services over GPS

they work indoors and in locations where GPS is blocked

What software is used for mobile device administration

MDM

What policy is where the Company provides devices but allows personal use

COPE

What policy allows for employees to provide their own devices to use

BYOD

If a user reports that a critical business application is no longer appearing, what is the first thing to check

If the application has been remotely uninstalled or access revoked

What does Mobile Device Synchronization do

Ensures data across various applications is kept consistent between the device and remote servers