LECTURE 3: Human Resources

Employees

the most valuable asset in food service.

Efficient operations,High-quality service,Staff motivation & retention, People management.

Effective Management ensures:

recruitment → evaluation → communication & benefits

People management covers

Task

duty or assigned work; same as a duty

Position

a collection of tasks/responsibilities regularly assigned to one person.

Job

number of positions similar in nature.

Occupation

a composite of many closely related jobs.

Trade

any industrial, craft, or artisan occupation.

Craft

trade/occupation requiring skill & manual activity.

Policy

plan of action stated in broad terms.

Procedure

a method for carrying out a policy.

Rules

specific guides governing conduct.

Human Resource Management (HRM)

implementation of strategies, plans, & programs required to attract, motivate, develop, reward, and retain the best people to meet the organization's goals and operational objectives of the hospitality enterprise.

Recruitment

the process of finding people to work for a company or become a new member of an organization.

Selection

choosing the best candidate from applicants.

Hiring

a formal step of employing selected candidates.

Training

carefully planned & handled effort to impact know-how & develop discipline, attitudes, behaviors, skills, or knowledge.

Orientation/induction of new employees

introduces new employees to the workplace, tasks, tools, & people.

On-the-job training (OJT)

learning by doing tasks with guidance from a supervisor or instructor.

Supervisor training

prepares supervisors with skills in planning, directing, and managing workers.

Management Development

trains employees for future managerial roles.

Apprenticeship Training

long-term practical training on the job (over 3 months) with theory.

Travel/observation trips

learning by visiting other places, sponsored by the company or self.

Job rotation

Mentoring/Coaching

Committee assignments

Internship

Apprenticeship

a system of training a new generation of practitioners of a trade or profession, with on-the-job training & often some
accompanying study (classroom work, 7 reading)

Seminar/Workshops

short programs on specific topics/skills.

Study grants

company/outside sponsorship for further studies.

Study leave on employee’s initiative

time off (without pay) for employees to study locally/abroad.

Training within industry

programs to meet industry's manpower needs, often with schools & training centers.

Learner in industry

short-term (under 3 months) training for semi-skilled jobs that aren't apprentice-based.

Vestibule training

rapid training on machines/tasks in a setup similar to the actual workplace.

Correspondence training

self-paced home study programs, learning while working.

Scheduling

the process of assigning employees to specific work hours/shifts.

Work schedule

timetable showing when each employee is expected to work.

Evaluation

ongoing process of assessing employee performance & effectiveness.

Performance

refers to the degree of accomplishment of the task that makes up an individual's job.

Performance appraisal process

a formal process in an organization whereby each employee is evaluated to determine how he/she is performing.

Disciplining employees

required when employees fail to meet work standards or rules.

Handling grievances

formal complaints raised by employees regarding unfair treatment, policies, or work Conditions.

Communication in People Management

exchange of information between management & employees.