Final Quiz Managing human Capital

Claudette is an HR Manager for XYZ Software Company. What can she do to best support organizational strategy?

Acquire, Develop, and retain the best employees

Linda is a manager of a department with 30 employees. Linda likes to think of herself as very fashionable and is very concerned about what others think of her. She walks into her department and fires anyone who is not dressed in the latest fashions. What has linda done?

not broken the law as the fired employees are not in a protected group

Mark thinks his employer may not be paying him correctly for overtime he has worked. Which law governs this issue?

Fair labor standards act of 1938

Jim feels like his boss Tina is making unwelcome sexual advances and inappropriate requests for factors. What type of harassment is Jim experiencing?

Quid Pro Quo Harassment

Oscar wants to avoid discriminating against any of his employees in hiring for a team leader position in his department. He is requiring the exact same qualification for all employees who apply. Andrea thinks the qualifications discourage women from applying for the promotion. What type of discrimination is andrea claiming here?

adverse impact

Which term best describes training that can help learners identify the most effective ways of working with people from a particular culture or country?

Culture-specific cross-cultural training

Kim Believes all Asians are hard workers. This statement is an example of what?

a Stereotype

Nick is a supervisor who has a vacant position on his team. He has been asked to identify and describe the important aspects of the position and the worker characteristics required to succeed at it. What is this called?

Job analysis

Susan is new to the company, so travis is filling her in on how things really work. He tells her about who is really in charge, whom she needs to go to with questions, and how to go about getting things done without stepping on anyone's toes. What is travis explaining?

The company's organizational structure

Eric is the Director of Human Resources. If he wants to help increase the organizational performance of the company he works for, what should he do?

improve the company's ability to cope with growth and change

Kendra is hiring in her department and is concerned with enhancing organizational culture. Which characteristic should she focus on when evaluating applicants?

fit within an organization

Bob is working on his performance goals for this year. He should ensure his goals are

challenging and specific

Sally is Jane's direct supervisor and she has a good knowledge of what Jane's job requires. this is called?

Task acquaintance

Tom has failed to show up for scheduled team meetings twice this month. His manager Dave, completed a form specifying the problem's history, Tom's explanations for change

a written warning

Xander is Yolanda and Zeek's manager. When Xander completes Yolanda's performance review, he rates her low because he measures her against Zeek instead of measuring her against the requirements of her position. This type of human bias and error is called

the contrast effect

The ongoing process of selecting and managing aspects of the organizational structure to facilitate organizational goal accomplishment is called

organizational design

Charlie wants to enhance employee engagement in his department. What can he do to accomplish this goal?

Allow employees to use their unique skills and abilities

Victoria's has been thinking about her employees and why they choose to stay with the company. Which of the following is an example of effective commitment?

having a positive emotional attachment to the organization and strong identification with its values and goals

Nina, a consultant, has been hired to generate ideas to decrease voluntary turnover

Felicia resigned because she found a better-paying Job

Meredith is an office manager who is also responsible for many of the company's human resource tasks. She has set a goal this year to increase her efforts to support the company's leadership. What action would best help her reach this goal

providing employees with opportunities for professional development and growth

Callie is examining the indirect costs of voluntary turnover in her department. Which of the following is a cost she should consider?

Drop in employee morale

Vince is concerned because employees in his call center keep quiting. He is looking for ways to retain his employees. What strategy can he try using?

Training employees in a way that is very specific to the company's way of doing things

Regina is concerned about an increase in her company's voluntary turnover. Which factor may be contributing to this trend?

an upswing in the economy

Eric is a good performer, but when approaches Frank about a raise, Frank tells him to wait until his annual review in six months- SO eric resigns

Dysfunctional turnover

What is the difference between replacement planning and succession management?

Replacement planning means identifying specific backup candidates, while succession management means building feeder groups up and down the leadership pipeline

Kristal is using tuition reimbursement at work to pursue an advanced degree. she is studying the concept of workfore redeployment. Which of the following examples in her workplace illustrates this concept

her company telling an employee with property management experience to work on a special project

Alfredo is constantly turning in work assignments late. He claims Sean is purposely withholding the reports he needs to complete the work assignments on time. Alfredo's allegation is an example of

bullying

Gisela is frustrated that her employees seem to reach a certain level in the company and then leave for management opportunities elsewhere. Which strategy should she consider?

Succession management

Harry's employer give every employee two weeks paid vacation each year. What is this an example of?

policy

Lliana was born in NYC, speaks three languages and is 37 years old. IF she thinks she is being discriminated against based on a protected-class characteristic, which one would it be?

gender

Valerie's department budget is being cut, so she is trying to decide whether she should award holiday bonuses or instead let go of her 5 part time employees. Which ethical standard is she applying?

utilitarian

Olivia is a recent college grad who was hired to do bookkeeping and HR functions at a local company. Which beneifit must her benefit plan include to avoid violating employee's rights?

insurance for work-related injuries

Warren is feeling pressured at work and doesnt know whether he can continue his job. Which term best describes?

Dysfunctional stress

The HR department is a support function that gives manager the tools they need to execute the firm's

HRM strategy

Walter was assigned a big project. He knows its an important opportunity for his career at the company. Which dexcribes his feelings?

functional stress

if a company wants to make efforts to promote affirmative action

recruit at colleges with a historically high - minority student body

Worker moves from office to vet duties

job rotation

unfair pay due to gender

Equal Pay act of 1963

A landscaping company requires hispanic employees to have a degree and not native english speakers

Disparate treatment

co-workers tell racy jokes

hostile environment harassment

one merger and acquisition this year. a key HR

managing the due diligence phase

Stephen believes a manager is trying not to hire men for a daycare position

adverse impact

employer who provides a greater 401k match is trying to achieve what?

Increasing retirement security

michelle connects with well qualified people

sourcing and recruiting

a manager hires some one only by their skin tone

ignorance

fourth step of the diversity training

conducting training for all senior managers

sensory modality

auditory, tactile, and anesthetic

was the outcome fair?

distributive fairness

key aspects

job analysis

direct cost of voluntary turnover

salary increase

what if a coworker did this what would you do?

situational interview questions

Not a good motivation question

what is an example of a difficult problem you faced and solved