Chapter 2: Contemporary - Management (KU - HPU)

Behavioral science relies on scientific research for developing theories about human behavior that can be A. used to provide sales tools.
B. helpful when looking at competitive products.
C. used to provide practical tools for managers.
D. used to establish MBO goals.

C. used to provide practical tools for managers.

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English's action is an application of ____ to management.
A. the hostility-effect approach
B. the office politics approach
C. the behavioral science approach
D. the synergy research approach

C. the behavioral science approach

________ holds that there are few really new ideas and that "true is better" than new.
A. Scientific management
B. The quality-management viewpoint
C. Evidence-based management
D. Behavioral management

C. Evidence-based management

Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. He utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective.
A. historical
B. classical
C. qualitative
D. contemporary

D. contemporary

George, the IT manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate their employees toward achievement, Greg and his supervisors need to adopt the ____ viewpoint.
A. synergy
B. attitude
C. behavioral
D. scientific

C. behavioral

Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of the company's products. Gabriel is using
A. the design approach.
B. quantitative techniques.
C. MBO.
D. behavioral management.

B. quantitative techniques.

Management science stresses the use of rational, science-based techniques and mathematical models to improve
A. synergy.
B. cost-cutting and planning.
C. decision making and strategic planning.
D. sales and customer relationships.

C. decision making and strategic planning.

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using
A. scientific management.
B. behavioral science.
C. goal management.
D. management science.

D. management science.

Operations management focuses on managing the production and delivery of an organization's products or services
A. more effectively.
B. to more customers.
C. by utilizing motion studies.
D. with a more diverse workforce.

A. more effectively.

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. These plans are an example of ____ in action.
A. operations management
B. scientific management
C. production management
D. inventory oversight

A. operations management