Effective Communication & People Focused Communication

What is Effective Communication?

Process of exchanging information so that the message is received and understood with clarity & purpose

Five C’s of Effective Communication

Clear, Concise, Correct, Complete, Compassionate

Benefits of Effective Communication: In the Workplace

Growth, Stronger Workplace Relations, Enhanced Creativity, More Opportunity

Benefits of Effective Communication: In Your Personal Life

Improved Health, Deeper Connections, New Bonds, Improved Problem Solving, Better Conflict Resolution Skills

What is 55% of Communication Made Up?

Non-Verbal (body language, eye contact, presence, etc)

What is 38% of Communication Made Up?

Vocal (tone & inflection)

What is 5% of Communication Made Up?

Word Choice

What is Active Listening?

Communication skill that is used to understand the meaning & intent of what is being communicated to you

What are the Three Sections of Active Listening?

Listening, Attening, Observing

What is Listening in Active Listening?

• To understand the message that they are conveying by asking open-ended questions

• It involves us reflecting on what we hear; “paraphrasing”

What is Attending in Active Listening?

Being fully present in a conversation, engaging all your senses, giving attention to the speaker, and withholding judgment or advice

What is Observing in Active Listening?

Observing body language & non-verbal cues to understand what is truly happening

What is Written Communication?

Effective Written Communication

• Identify the goal of writing

• Understand your audience

• Plan & organize

• Pay attention to grammar & punctuation

• Mindful of tone

• Edit & revise

• Adapt writing to different mediums

• Practice & seek feedback

What is Oral Communication?

Effective Oral Communication

• Think before you speak

• Speak with confidence

• Do not interrupt

• Appropriate body language

• Ask questions to get appropriate information

• Simple explanations

• Speak respectfully & slowly

What Does Oral Communication Involve?

• Involves clarity of expression; essential to organize thoughts logically & articulate them clearly

• Vital role in both personal & professional settings

• Requires active listening

• Requires being prepared & organized

• Requires empathy & emotional intelligence

• Involves adapting massage to your client

What is People-Focused Communication?

Communication in a manner that respects diversity

How do you Achieve People-Focused Communication?

• Open-mindedness

• Listen actively

• Use inclusive language

• Avoid stereotypes & generalizations

• Be aware of cultural differences

• Be mindful of body language

• Ask for clarification

• Avoid offensive jokes & comments

• Be respectful in disagreements