Master Se Needham list

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173 Terms

1
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What year did watchmaker Mel start working here?

1938

2
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What year did Gene IV take over managing the store?

1990

3
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Where did Joe study?

Revere Academy of Jewelry Art in San Francisco

4
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What discount do employees get on repairs?

half off

5
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What is the discount for employee close family members?

25% off

6
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Does a 1 carat moissanite weigh the same as a 1 carat diamond?

No, moissanite is lighter by 10% to 15%

7
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Standard women’s bracelet length

7 inches

8
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Standard men’s bracelet length

8 inches

9
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Standard women’s necklace length

16 to 20 inches

10
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Standard men’s necklace length

18 to 24 inches

11
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Standard anklet length

9 inches

12
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What are the gold percentages?

9 carat

14 carat

18 carat

22 carat

24 carat

9 ct = 37.5%

14 ct = 58.5%

18 ct = 75%

22 ct = 91.6%

24 ct = 99.0% or 99.9%

13
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3 ways to prevent sterling silver from tarnishing?

wear it often, have it polished often, dip in silver cleaner

14
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Three benefits that come with a men’s band over $500?

  1. Free engraving

  2. Free rhodium plating for life (white gold)

  3. Free tungsten sports band

15
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How to clean Tungsten and ceramic rings?

No polishing, can go in ultrasonic if there is not a non-metal inlay, can steam clean.

16
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Why would people want to solder their rings together? (three things)

  1. To prevent the rings from wearing each other down

  2. To keep rings upright and together

  3. It’s tradition

17
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What are some reasons why one grandfather clock would be more expensive than another?

Inlaid wood, beveled glass, more than one chime option, the lunar phase feature, separated cabinets

18
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Which of the watch brands we carry is the official timekeeper of the NBA? (Irrelevant)

Tissot

19
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Anatomy of a diamond?

Girdle- the widest circumference of a diamond, can have an inscription

Crown- the upper third including the faceting

Table- the “face” or largest topmost facet

Pavilion- the point from the girdle down to the cutlet (the lower two-thirds of the diamond)

Cutlet- the bottom point/facet of the diamond

20
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What factors determine the clarity of a diamond?

The number, color, type, size, and position (internal or surface) of inclusions in the diamond

21
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Order that departments should answer the phone?

  1. Service department

  2. Gift desk

  3. Front desk

  4. Any employee that isn’t helping a customer

22
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What to dial on the phone to hide caller ID?

*67

23
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Three diamond alternatives and their pro and con?

  1. Moissanite- 9.25 on hardness scale but we don’t warranty it

  2. CZ- very cheap but not good for daily wear

  3. Clarity enhanced diamonds- very clear but silicone can come out by torch heat

24
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When was S.E. Needham’s founded?

1896

25
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What are the store hours?

10am to 7pm, Monday through Saturday

26
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What benefit are employees given after 12 months of work?

10 days of paid vacation

27
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What days are all employees required to work?

Valentines Day, Mother’s Day, USU Graduation, Sidewalk sale, Black Friday, Small Business Saturday, Each Bridal Fair, certain Gallery Walks, and USU Taste of Logan

28
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How much of a down payment is necessary to begin a layaway?

25% of the total purchase price.

29
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How long is a layaway interest free?

6 Months

30
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If purchase was made with a check or with cash and the customer returns the item, how will they be refunded?

They will receive a check on the following Tuesday

31
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On a return, how much do we take out of the return for sizing?

$45

32
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On a return, how much do we take off the return for a mounting?

$95

33
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What makes moissanite a good diamond substitute?

it has a 9.25 on the Mohs scale and it has a higher dispersion rate than diamond

34
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Do you accept trade ins? Why is the value so low?

Melt down value

35
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Loose diamonds and diamond studs have how much trade-UP value?

100%

36
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Rings get how much of a trade-UP value?

25% of total price originally paid or meltdown value, whatever is more

37
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On a trade-Up, how much more does a customer have to spend?

50% more than the original purchase

38
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A Needham Brilliant Diamond comes with a diamond report. What is on the report?

carat, color, clarity, crown angle, table percentage, depth percentage, girdle thickness

39
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How many times should you attempt to contact a customer before marking a profile card “complete”?

3 attempts within 60 days

40
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How do you mark a customer profile card if you feel you don’t deserve credit toward the sale?

N/S for “no split”

41
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When should you fill out a customer profile card?

When anyone comes in looking for an engagement ring of any kind

42
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Year 1

Gold

43
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Year 10

Diamond

44
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Year 20

Emerald

45
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Year 30

Pearl

46
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Year 40

Ruby

47
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Year 50

Gold

48
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Year 60

diamond

49
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Year 75

DIAMOND

50
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Types of pearls

Akoya, Fresh water, South Sea/Tahitian, Mabe

51
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14k

585

52
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Gold filled

GF

53
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Cubic zirconia

CZ

54
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Platinum

90-95% pure, 60% heavier than 14k gold

55
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Do we buy old jewlery?

yes, at a meltdown value

56
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What should you look for when doing an inspection?

Chipped and loose stones, prongs needing attention, worn shanks

57
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How much more will a customer be charged for a rush job?

50%

58
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How much does it cost to get an item engraved when it has been purchased here?

half off

59
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High Polish

A shiny mirrored look

60
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Satin(?????????????)

Soft brush, also referred to as brush

61
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Sandblast

light granular surface

62
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Florentine

crisscross pattern where the metal is cut both ways

63
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Antiquing

A black or brown semi permanent paint, also called oxidization

64
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What should you do when you cant find a job?

Calmly tell the customer that you will call them back.

65
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How long of a warranty do newly repaired pieces have?

1 year on mal-craftmanship

66
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How much does it cost to get a ring cut off?

$25, can be applied towards a resizing, must wait several weeks before doing the resizing to wait for the finger to return to its normal shape

67
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How long is seiko’s warranty?

2 years

68
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How long is Citizen’s warranty?

5 years, 6 if registered online

69
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How long is Tissot’s warranty?

2 year warranty

70
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How long is Pulsar’s warranty?

3 year limited warranty

71
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How long is Fossil’s warranty?

11 year limited warranty

72
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How long is Bering’s warranty?

3 years

73
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Who are the main companies we work with for men’s accessories?

Ostbye, Fossil, and Quality Gold

74
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Porcelain

High fired at 1450 degrees centigrade. This results in a glossy finish

75
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Gres

A finish similar to earthenware(not as shiny as porcelain. Ceramic enamels are applied to the surface before firing, and then they are fired at a high temperature. this results in very pretty naturalistic tones

76
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Where are music boxes made?

The movements are made in Switzerland and China. The cases are made in Italy.

77
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How much is tax?

7%

78
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Between what year did rings with a center stone of a 9 or harder qualify for the lifetime warranty?

2012-2015

79
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If a Tahitian pearl is less than what diameter it is dyed?

8mm

80
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What rate do we charge for moving grandfather clocks?

$95/hour

81
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How much do we take off MSRP for HOWARD MILLER clocks?

30%

82
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5 Floor Up Sales Standards

  1. non business opening line

  2. Must ask for the sale

  3. Add on

  4. What other gift giving occasions do you have coming up?

  5. Thank you cards for purchases over $100

83
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7 Diamond Up Sales Standards

  1. Effective probing

  2. 5c’s presentation

  3. Needham Brilliant presentation

  4. core selling strategies

  5. services and benefits presentation

  6. handle price objection

  7. follow up

84
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Core Selling Strategies?

A. Connect with the customer

B. Link him and her

C. Focus on the experience

85
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What four things are included in the Needham Brilliant Presentation

a- Diamond report

b- Identification Number

c- Brilliant Qualifications

d- Cut

86
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When does Gold Star end?

4th Saturday/last Saturday

87
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What are the Needham Brilliant qualifications?

.20 Carats or larger

I and above

SI2

Well Cut

88
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What year was the store founded and by who

1896; lulu needham. 1

89
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90
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Where did gene IV go to school

Geological institute of America. 1

91
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Where did Joseph go to school and what for?(TAKE OUT)

Revere academy of jewelry art in San Francisco, trained by master jewelry designers and goldsmiths. 1

92
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What is the mission statement?

To provide the ultimate buying experience for each and every customer by exceeding customer expectations to service quality and integrity. 1

93
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What days are required to work around Christmas?

7 days before Christmas Day and after Christmas Day. 3

94
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What days do we get payed?

1st and 15th. (Pay period before the 25 for 1st and 10th for the 15th) 3

95
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Discount Employee close family

25% off

96
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Discount Employee extended family

20% off

97
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Discount Very close friends

15% off

98
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Employee past discount

20% off

99
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Discount Needham siblings and spouses

40% off

100
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Discount Needham extended family

25% off