MGT 3620 Chapter 7 Flashcards

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28 Terms

1
Trust
The willingness to be vulnerable to an authority based on positive expectations about their actions and intentions.
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2
Justice
The perceived fairness of an authority’s decision-making.
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3
Ethics
The degree to which an authority’s behaviors align with accepted moral norms.
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4
Trust Propensity
A personality trait that reflects a general willingness to trust others.
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5
Trustworthiness
Judged along three dimensions: Ability, Benevolence, and Integrity.
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6
Ability (in Trustworthiness)
Skills, competencies, and expertise.
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7
Benevolence (in Trustworthiness)
A genuine desire to do good for others.
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8
Integrity (in Trustworthiness)
Adherence to values and principles acceptable to the trustor.
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9
Disposition-Based Trust
Rooted in personality rather than experience.
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10
Cognition-Based Trust
Based on rational assessment of a person’s track record.
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11
Affect-Based Trust
Based on emotional attachment.
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12
Distributive Justice
Perceived fairness of outcomes (e.g., pay, promotions).
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13
Procedural Justice
Perceived fairness of decision-making processes.
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14
Interpersonal Justice
Perceived fairness in treatment by authorities.
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15
Informational Justice
Perceived fairness of communications and explanations.
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16
Four-Component Model of Ethical Decision Making
Includes Moral Awareness, Moral Judgment, Moral Intent, and Ethical Behavior.
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17
Moral Awareness
Recognizing an ethical issue.
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18
Moral Judgment
Deciding the right course of action.
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19
Moral Intent
Committing to an ethical course of action.
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20
Ethical Behavior
Acting on moral intent.
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21
Corporate Social Responsibility (CSR)
A business perspective that integrates economic, legal, ethical, and citizenship responsibilities.
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22

Types of Trust

  1. Disposition Based Trust

  2. Cognition Based trust

  3. Affect Based Trust

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23

4 Dimensions of Justice

  1. Distributive Justice

  2. Procedural Justice

  3. Interpersonal Justice

  4. Informational Justice

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24

4 Component Model of Ethical Decision Making

  1. Moral Awareness

  2. Moral Judgement

  3. Moral Intent

  4. Ethical Behavior

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25

What dimensions can be used to describe the trustworthiness of an authority?

  1. Ability

  2. Benevolence

  3. Integrity

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26

What dimensions can be used to describe the fairness of an authority’s decision making?

  1. Distributive Justice

  2. Procedural Justice

  3. Interpersonal Justice

  4. Informational Justice

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27

How does trust affect job performance and organizational commitment?

Job Performance: trust has a moderate positive impact on performance by allowing employees to focus on their work rather than being concerned about unfair treatment

Organizational Behavior: Trust has a strong positive correlation with commitment, as employees who trust their leaders are more likely to stay with the organization and go beyond their job roles.

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28

What steps can organizations take to become more trustworthy?

  1. Demonstrate justice - implement fair decision making processes

  2. Act Ethically - Uphold ethical standards in leadership and corporate policies

  3. Engage in CSR - fulfill economic, legal, ethical, and philanthropic responsibilities to society

  4. Develop leadership integrity - train managers to display ability, benevolence, and integrity

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