MGT 3620 Chapter 7 Flashcards

Trust

The willingness to be vulnerable to an authority based on positive expectations about their actions and intentions.

Justice

The perceived fairness of an authority’s decision-making.

Ethics

The degree to which an authority’s behaviors align with accepted moral norms.

Trust Propensity

A personality trait that reflects a general willingness to trust others.

Trustworthiness

Judged along three dimensions: Ability, Benevolence, and Integrity.

Ability (in Trustworthiness)

Skills, competencies, and expertise.

Benevolence (in Trustworthiness)

A genuine desire to do good for others.

Integrity (in Trustworthiness)

Adherence to values and principles acceptable to the trustor.

Disposition-Based Trust

Rooted in personality rather than experience.

Cognition-Based Trust

Based on rational assessment of a person’s track record.

Affect-Based Trust

Based on emotional attachment.

Distributive Justice

Perceived fairness of outcomes (e.g., pay, promotions).

Procedural Justice

Perceived fairness of decision-making processes.

Interpersonal Justice

Perceived fairness in treatment by authorities.

Informational Justice

Perceived fairness of communications and explanations.

Four-Component Model of Ethical Decision Making

Includes Moral Awareness, Moral Judgment, Moral Intent, and Ethical Behavior.

Moral Awareness

Recognizing an ethical issue.

Moral Judgment

Deciding the right course of action.

Moral Intent

Committing to an ethical course of action.

Ethical Behavior

Acting on moral intent.

Corporate Social Responsibility (CSR)

A business perspective that integrates economic, legal, ethical, and citizenship responsibilities.

Types of Trust

1. Disposition Based Trust

2. Cognition Based trust

3. Affect Based Trust

4 Dimensions of Justice

1. Distributive Justice

2. Procedural Justice

3. Interpersonal Justice

4. Informational Justice

4 Component Model of Ethical Decision Making

1. Moral Awareness

2. Moral Judgement

3. Moral Intent

4. Ethical Behavior

What dimensions can be used to describe the trustworthiness of an authority?

1. Ability

2. Benevolence

3. Integrity

What dimensions can be used to describe the fairness of an authority’s decision making?

1. Distributive Justice

2. Procedural Justice

3. Interpersonal Justice

4. Informational Justice

How does trust affect job performance and organizational commitment?

Job Performance: trust has a moderate positive impact on performance by allowing employees to focus on their work rather than being concerned about unfair treatment

Organizational Behavior: Trust has a strong positive correlation with commitment, as employees who trust their leaders are more likely to stay with the organization and go beyond their job roles.

What steps can organizations take to become more trustworthy?

1. Demonstrate justice - implement fair decision making processes

2. Act Ethically - Uphold ethical standards in leadership and corporate policies

3. Engage in CSR - fulfill economic, legal, ethical, and philanthropic responsibilities to society

4. Develop leadership integrity - train managers to display ability, benevolence, and integrity