NHA CMAA

When creating a reception area for a pediatric clinic, which of the following should the medical administrative assistant include?

Artificial plants and floral arrangements for aesthetic

Which of the following medical record filing systems protects patient’s privacy and allows for unlimited expansion in a high volume office

Numeric

Which of the following forms is used to submit health insurance claims or inpatient services in a facility or hospital?

UB04

Which of the following is an example of incidental disclosure?

Having a sign in sheet that includes a patient’s name and provider

Which of the following prefixes mean abnormal?

Dys

Which of the following should a medical administrative assistant complete if a provider believes Medicare might not cover a procedure

Advance beneficiary notice ABN

Which of the following is the abbreviation for electroencephalogam

EEG

A medical administrative assistant is reviewing the release form of a patient who is dependent minor. The assistant should ensure that all of the following signed the release form.

The legal custodian

Which of the following approaches is appropriate when preparing a patient for surgery

Review written instructions with the patient

A collected specimen needs to be sent to an outside laboratory, which of the following actions is within the scope of practice of a medical administrative assistant

Process the requisition for shipment

A patient’s chart indicates the need for PT as a result of a strained muscle. The medical administrative assistant should recognize the abbreviation PT as which of the following.

Physical therapy

A patient authorizes a third-party payer to reimburse a provider directly by signing, which of the following

Assignment of benefits

A patient is febrile And has rhinohea The medical administrative assistant should understand this as which of the following

Runny nose, but no fever

A patient receives an explanation of benefits stating services will not be covered because of out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following.

Deductible

Which of the following types of insurance plans was developed to provide affordable, comprehensive prepaid healthcare to policyholder

Health, maintenance organization HMO

A medical administrative assistant should verify a patient’s CPT code for which of the following processes

Obtaining prior authorization

A medical administrative assistant should include, which of the following in the compliance plan when training new medical administrative assistance

HIPAA compliance

Which of the following parts of Medicare pays for hospitalization?

Part A

Based on HIPAA guidelines, a medical administrative assistant should take which of the following safeguards when leaving a workstation

Lock the computer

Which of the following telephone calls should the medical administrative assistant route directly to the provider?

A provider from another office needs to discuss a patient’s case

Which of the following medical terms refers to the removal of all or part of an organ or tissue?

Lymphadenectomy

At which of the following times should the medical administrative assistant pull a patient’s daily chart?

The evening before the patient’s appointment

Which of the following describes a difference between electronic medical records and paper medical records?

Electronic medical records are more secure

Which of the following is the purpose of a matrix?

To indicate when a provider is unavailable to treat patients

Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail

Shred unwanted mail

Which of the following male services is most commonly used by medical facilities

First class mail

Which of the following information is included in an explanation of benefits EOB

Claim adjustments

A medical administrative assistant discovers an error in a EMR from a previous patient visit which of the following action should the assistant take

Make a new entry in the EMR with the correct information

Which of the following greetings by the medical administrative assistant appropriate When addressing a new patient at the registration desk

Good afternoon, Miss Smith how are you doing today?

Schedule is made for patients to have a physical examinations on Tuesday afternoons and Thursday mornings. This is an example of which of the following types of scheduling.

Cluster scheduling

Which of the following is an example of stream scheduling?

Patients are assigned to a specific appointment time

Prior to an invasive procedure a patient asked a medical administrative assistant about other options that are available which of the following actions to the assistant take

Advise the patient to ask the provider about alternative alternatives

When is it appropriate for a medical administrative assistant to release test results to a patient’s family member?

When the patient provides a sign release of information that identifies the Family member

A patient who previously smoked on a regular basis, no longer smokes, which of the following abbreviations represents the section of the medical record in which this information should be documented

PH

When a medical administrative assistant transmit a medical record, which of the following documents is required

Release of information authorization form

An established patient calls to cancel an appointment for the following week which of the following action should the medical administrative assistant take

After the next available appointment to the patient

Which of the following actions is necessary if a prescribed CPT code is not listed on the pre-printed patient encounter form

Manually add the procedure code to the form

A patient who was given instructions to stop taking aspirin for one week prior to the surgery, informs the medical administrative assistant that she forgot to follow instructions which of the following actions is appropriate for the assistant to take

Speak with the provider about rescheduling the procedure

Which of the following should a medical administrative assistant give to a patient when scheduling a routine return visit

An appointment reminder

A patient needs to have his gallbladder removed. The medical administrative assistant should schedule the patient for which of the following procedures.

Cholecystectomy

A medical administrative assistant should take which of the following actions to confirm a new patient’s first appointment without violating the patient’s privacy

Speak with the patient on the phone

Microsoft Excel is an example of which of the following types of programs

Spreadsheet application

A provider prescribes an EKG for a patient who has rapid heart rate which of the following should be recorded as the reason for the EKG

Tachycardia

A provider leaves town without leaving a contact number and coverage for the patient. He is treating he at risk for being accused of which of the following.

Abandonment

A provider as a medical administrative assistant to schedule a patient’s next appointment for arthrocentesis at his right shoulder this would be an appointment for which of the following

Surgical puncture to remove fluid from the right shoulder joint

a patient request a follow up visit for an unavailable timeslot, which of the following actions appropriate for the medical administrative assistant to take

Schedule an appointment closest to the requested timeslot

Which of the following is responsible for setting the standards for protection against blood-borne pathogens

OSHA

a provider is called out of the office for an emergency while patients are in the waiting room after informing the patient which of the following is an appropriate way for the medical administrative assistant to manage the patient

Try to reschedule appointments before the patients leave

Which of the following insurance plans provides coverage for patients world, 65 or older and patients who have disabilities

Medicare

How often should a medical administrative assistant update the demographics of an established patient

At every visit

Informed consent is required in which of the following situations

Suturing a wound

Which of the following items should be sent by certified mail

Dismissal letter

in addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature

Provider

According to OSHA guidelines, which of the following is appropriate way to file a complaint with OSHA

Submit an online form

Which of the following is another name for the patient encounter form

Superville

Which of the following is an observation for a type of routine blood test

CBC

Employers are mandated to provide a training program to employees regarding OSHA guidelines within which of the following time frames

Before an employee begins to work and annually thereafter

a patient who has Medicare and had a physical examination 10 months ago called to schedule another physical within the week which of the following actions is appropriate for the medical administrative assistant to take

explain that the physical cannot be rescheduled for another two months

A medical administrative assistant creates an invoice for the remaining percentage of an encounter fee. After receiving a copayment this portion is considered to be, which of the following.

Coin insurance

After scheduling an appointment, a new patient who has insurance coverage ask the medical administrative assistant what the cost of the office visit will be, which of the following actions by the assistant is appropriate

Provide an estimate based on allowable amounts

Which of the following greetings by medical administrative assistant is appropriate when answering the telephone?

Good afternoon cardiology clinic Mary speaking how may I direct your call?

When performing closing procedures for the day, which of the following must be secured with lock and key?

Providers prescription pad

Which of the following abbreviation should a medical administrative assistant used to document patient’s history of a stroke?

CVA

Which of the following patient conditions is appropriate to schedule with a gastroneurologist

Crohn’s disease

When greeting a patient at the reception desk, which of the following should the medical administrative assistant obtain?

Insurance information

A third-party payer is requesting documentation to support build services which of the following is the appropriate document. The medical administrative assistant should forward to the third-party payer.

Progress Notes

Which of the following is an appropriate use of modified wave scheduling for one provider with 20 minute appointments

Scheduling two patients at 9 AM and one patient at 9:20 AM

A new patient provides a medical administrative assistant with her parents Medicare card, which of the following action should the assistant take

Explain to the patient that Medicare does not cover dependence

A medical administrative assistant should check a patient’s demographic form for accuracy against which of the following

Drivers license

A medical assistant should check a patient’s demographic form for accuracy against which of the following

Tickler file

A medical administrative assistant observes another office worker altering notes in a patient’s record to justify medical necessity so that the payment is made what is the type of action considered

Fraud

Which of the following information is necessary to confirm patient’s demographics

Occupation

Which of the following is the most efficient method for a medical administrative assistant to collect payment for services?

Collect due amounts at the time of the patients visit

Obtaining vital signs against a patient’s will as an example of which of the following offenses

Battery

A dental office increases the cost of a routine teeth cleaning the medical administrative assistant should take, which of the following action actions

Update the fee schedule

Which of the following is required to ensure clean claim for an established patient

Encounter form

Which of the following suffixes relates to falling or prolapsing?

Ptosis

Which of the following sections of a patient’s progress note contains the reason for the visit

CC

Which of the following is primary purpose of a medical record?

To document the encounters between providers and patients

A medical administrative assistant in a multi specialty practice is scheduling an appointment for a patient who has an arrhythmia. The assistant should schedule an appointment with which of the following providers.

Cardiologist

A medical administrative assistant is creating business correspondence which of the following salutation is appropriate for the assistant to use

Dear Mr. Goodwin

Using BCC option when sending an email message does which of the following

Protect the privacy of each recipients email address

Which of the following information should a medical administrative assistant verify on a referral?

Insurance coverage

During which of the following processes is a medical administrative assistant relieved from gaining authorization from a patient

Release of information for treatment, payment and healthcare operations TPO

A patient calls the provider office reporting chest pain, which of the following is the most appropriate action for the medical administrative assistant to take

Advise the patient to call emergency services

When documenting patients data and preparing and reviewing written communication, the medical administrative assistant should identify which of the following is a misspelled term

Pychology

Which of the following describes the purpose of general duty clause as outlined by OSHA

It requires employers to maintain a workplace free from hazard that might cause serious harm or debt

An office manager asked a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice which of the following method should the assistant used to mail the letter

Certified mail

A patient refuses to pay his copayment which of the following actions should the medical administrative assistant take

Informed the patient that the copayment is due at the time of the service

When the patient requires a diagnostic procedure, which of the following is required

Written order from the provider

Which of the following word roots mean abdominal wall

Lapar/o

Which of the following actions should a medical administrative assistant take one scheduling a new patient for a physical examination

Informed the patient of the appointment cancellation policy

Which of the following is a condition in which a gland located in the neck produces excessive hormones

Hyperthyroidism

All pages of a patient’s medical record must include, which of the following information

Patient name

When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed

Distribute the travel itinerary

Which of the following is an example of open hours Scheduling

Patients arrive at their own convenience

Which of the following describes the presence of several large kidney stones

Nephrolithiasis

Which of the following actions is a medical administrative assistance priority when pulling daily charts

Review the appointment schedule

Which of the following is an appropriate action to take when updating the patient’s demographic information

Check the patient signed and dated the patient’s information form

What should the medical administrative assistant used to determine the proper weight to dispose of an expired chemical cleaning product?

MSDS