Interpersonal Communication (week 6)

What does this refer to

• Patient-centered communication

• Health literacy and cultural-competency

• Interprofessional communication

• Information Technology

• Professionalism

Five areas of communication in healthcare

What does it refer to

• Only at the tip of the iceberg when it comes to social software.

• It is a source for global exchange of information and venue for discussion for latest developments

• Is a terrible misuse if it is only a delivery system for information.

• Social networkers empower patients and build communities of practice.

Social Networking

What does this refer to?

Online Communication in Health Care Office Settings

What does this refer to

• Comfort of own home

• Breaking down barriers to access

• Time to treatment reduced

• Cost savings with shared provider

Pros of telemedicine

What does this refer to

• “The use of electronic information and communications technologies to provide and support health care when distance separates the participants”

Telemedicine

What does this refer to

• Limited hands-on exam

• Cost of data transmission

• Licensing concerns

• Reimbursement difficulty multiple state involvement.

Cons of Telemedicine

What does this refer to

• Must still be patient-centered

• Team-based with same outcome in mind

• Must work synergistically

• Use proper communication skills

Interprofessional communication

What does this refer to

• Everyone deserves respect and tactful communication

• Some may be more experienced than you

• How you communicate sets the tone for inter-professional relationships

• Your coworkers can make or break your enjoyment at work

How to communicate with medical staff

What does this refer to

• Involves creating a sustainable health care provider-patient relationship by

  • Exploring patient perspectives

  • Expressing emotional experiences

  • Demonstration of empathy

  • And engaging in shared task-finding and shared decision making

• Measured by the patient’s ability to follow through with the medical recommendations, to self-manage chronic medical conditions, and to adopt preventive health behaviors.

Patient-centered communication

What does this refer to

• This is integral for positive outcomes

• Establishes rapport, trust

• Encourages compliance

Patient-Provider Communication

What does this refer to

• Begins before the patient visit begins

• Sometimes staff plays a role

• Self-reflect, shake hands, sit down, smile, DON’T avoid the patient

• DO talk with/to the person, DON’T talk at the patient.

  • Call them by name

  • Document a memorable piece of their history for recall

Patient-Provider Communication

What does this refer

Time Constraint

What does this refer to

• Patient feels comfortable telling you their history

• Patient doesn’t feel rushed leaving office

• All questions answered

• Nothing forgotten

  • Paper or “e” notes

  • Use support staff if available

Positive Encounter

What does this refer to

• Making it clear that the messages are being heard

• Thinking before reacting

• Engaging in a fair and conscientious manner

• Keeping the focus on the problem and not the personal issues

• Finding mutual gains in the resolution

Be a good listener- A good portion of diagnoses come from history!

What does this refer to

• Take time this week to look over your electronic presence. IG, FB, Snap, TikTok, LinkedIn etc…

  • Would you respect you as a provider?

  • Would you build rapport with someone who you are counseling to quit smoking, drinking, etc…?

  • Should you revise your available content?

  • Chang any privacy settings?

  • Question your future postings?

Application

In regards to time constraint, what should you do for new provider or new patients? **ON EXAM

Book longer visits

Where can a clinician practice telemedicine?

Only in the state you are licensed