Barriers to Communication

There are 5: Language Psychological Physiological: Physical Systematic

Barriers to communication

Language

Psychological

Physiological

Physical

Systematic

Attitudinal

Language barriers

Misunderstanding in:

• Shared language

• Different language

• Non- verbal cues

Psychological barriers

• Receptive deficits

• The psychological state of the communicators

• Stress management

• Anger

• Low self-esteem

Physiological barriers

• The receiver’s physical state

• Noise and environmental distractions

Physical barriers

Geographical distance between the sender and the receiver

Systemic barriers

• Inefficient information systems and communication channels

• Lack of understanding of the roles and responsibilities

• Individuals may be unclear of their role in the communication process

• Complex messages

Attitudinal barriers

• Bias towards different culture, gender, or age

• Results in personality conflicts, poor management, resistance to change, or lack of motivation

Conflict resolution

Methods and processes involved in facilitating the peaceful ending of conflict

Interest-Based Relational Approach (IBR)

• Roger Fisher and Willie Ury in 1981

• Resolve conflicts by separating people and their emotions form the problem

• Focuses on binding mutual respect and understanding

IBR steps

1.) Make sure that good relationships are a priority

2.) Separate people from problems

3.) Listen carefully to different interests

4.) Listen first, talk second

5.) Set out the “facts”

6.) Explore options together