Mobile Devices

Replace the frayed ribbon cable with a new one before completing the keyboard installation

A technician replacing a laptop keyboard notices the ribbon cable is frayed. Best course of action?

Keyboard

Certain keys failed to press down when typed — what was replaced?

Hard drive

Loud clicking noise, no files can be opened — what's the issue?

Battery

Laptop won't stay on without the power adapter plugged in — what was replaced?

Refer to the manufacturer's service documentation for guidance on removing the plastic tabs.

Plastic tabs securing the keyboard bezel are difficult to remove — what should you do?

Hard drive

Computer takes an extraordinarily long time reading/writing data — cause?

Near-field and Biometrics

Contactless smart card reader OR fingerprint scanner for login — what types of security? (Select all)

Lithium Ion (Li-Ion)

Which battery type offers the greatest storage capacity in the smallest space?

Replace the battery with a new one, as it may have reached the end of its usable life.

Laptop shuts down unexpectedly at 50% charge, 2-year-old Li-ion battery — next step?

M.2

SSD with higher bus speeds, fits into PCI Express bus with an adapter — which drive type?

Biometric authentication

Mobile device unlocks with facial recognition — which security method?

Battery

Laptop is bulging outward — what should be immediately replaced to prevent fire?

Near-field communication

Phone not recognized by payment device at checkout — what failed?

Near-field communication

Retailer upgrading POS to allow Apple Pay/Samsung Pay — what technology?

Biometrics

Enforcing fingerprints to unlock devices — what security feature?

Touchscreen

Input device that uses a stylus?

Hotspot

Mobile connection type that enables OTHER devices to connect to the internet?

Docking station

Component that lets you use a notebook as a desktop by connecting external mouse/keyboard/monitor/speakers?

NFC

User pays by placing a smartphone next to the merchant's reader — which connection?

Hotspot

User shares internet with other passengers via wireless connection using unlimited data plan — MOST likely?

NFC

Tap credit card instead of swipe/insert — which technology?

Includes features such as tilt and pressure sensitivity

Which MOST accurately describes a touch pen (stylus)?

Pointing stick

Extra button/knob on a laptop keyboard that moves the mouse cursor?

Bluetooth

Wirelessly connect a noise-canceling headset to a phone with no earphone jack — which technology?

Lightning

Credit card reader that physically ATTACHES to an Apple mobile device — which connection type?

Bluetooth

Smartwatch communicates with a phone app to update firmware/change interface — MOST likely technology?

Enable pairing.

Purchased external speaker to play music wirelessly — what action do you MOST likely need to perform?

USB-C

Standard wired connector on MODERN Android and Apple smartphones/tablets for peripherals and charging?

Tethering

Use mobile device's cellular connection to provide internet to a laptop wirelessly — what feature?

NFC

Limited range under 2 inches, used with credit cards/passports, slower than other wireless tech, constantly emits a signal?

Microsoft Exchange

Instructions use a host address and domain as an optional parameter — which corporate email service?

Enter PIN

Phone pairing to car keeps prompting to enter something — what?

Data caps

Why disable cellular data for device updates?

Cloud Synchronization with Enterprise Mobility Management (EMM)

BEST synchronization method for securely syncing sensitive corporate data?

GPS

Drone fails to record its location on a map — what feature is malfunctioning?

Remotely wipe the device to ensure company data is not compromised.

Field technician's device was STOLEN — BEST action using EMM?

GSM

BYOD reimbursement, swapping SIM cards — which network type?

The email account is not set up to use IMAP synchronization.

Emails deleted on smartphone still appear on laptop — MOST likely cause?

The smartphone is connected to Wi-Fi, but cellular data is still enabled and being used as the primary connection.

Connected to Wi-Fi but still charged for cellular data — MOST likely cause?

By separating corporate data from personal data on the device.

How does EMM protect corporate data in a BYOD environment?

Calendar synchronization

Ensure calendar updates sync between smartphone and laptop — which type of sync?

Review the permissions for each app and restrict location access to "While Using the App" where applicable.

Battery draining from location services, multiple apps using it simultaneously — what should the technician do?

Pairing

Wirelessly connect a new phone to a car for the first time — what's needed?

Set up a Google Account and use it to sign in to the device.

Setting up new Android phone — Play Store access, corporate email, synced contacts/calendar — what step?

The smartphone's mobile hotspot is configured to use a hidden SSID.

Laptop can't detect smartphone's mobile hotspot in the Wi-Fi list — MOST likely cause?