Lesson 2: Effective Communication

EFFECTIVE COMMUNICATION

is communication between two or more persons wherein the intended message is successfully delivered, received and understood." (Business Jargons, 2016)

What are the set of skills needed for effective communication?

Effective nonverbal communication; engaged listening, managing stress at the moment (stress management): the ability to communicate assertively (assertiveness)and the capacity to recognize and understand your own emotions and those of the person you're communicating with (understanding and empathy)

COMMON COMMUNICATION BARRIERS

COMMUNICATION BREAKDOWN, PHYSICAL, PSYCHOLOGICAL, SEMANTIC/LANGUAGE, PSYCHOSOCIAL, PHYSIOLOGICAL, SYSTEMIC, ATTITUDUNAL

HOW to ADDRESS THESE BARRIERS?

Become an ENGAGED listener, Pay attention to NONVERBAL SIGNALS, Keep stress IN CHECK, Assert yourself

How to Improve Nonverbal Communication:

Be aware of individual differences, Look at nonverbal communication signals as a group

How to Deliver Nonverbal Communication Effectively.

Use nonverbal signale that match up with your words, Adjust nonverbal signals according to the context, Use body language to convey positive feelings (even when you're not experiencing them)

How to Improve Assertiveness:

1. Value yourself and your opinions.

2. Know your needs and wants.

3. Express negative thoughts in a positive way.

4. Receive feedback positively.

5. Learn to say "no"

CULTURE

refers to all the characteristics common to a particular group of people that are learned and not given by nature. Human nature, Human part of the environment, Non-biological aspects of life, Learned from parents, schools, the media, and the broader community

Social System

-comprised of values, norms, and ways of behaving

INTERCULTURAL COMMUNICATION

"..one's understanding of the culture, the social interactions, and cultural accommodation." (Business Topia, 2018). Our ability t to communicate, interact, and work and work with people of varying nationalities, backgrounds, cultures, and even languages across the world. It happens when an individual interact, negotiate, and create meanings while bringing in their varied cultural backgrounds.

Cultural Collisions

Occur when individuals or groups with different traditions, world views, values, and/or languages come together in a situation in which neither side is able to view the situation from the perspective of the other.

DEVELOPMENTAL MODEL OF INTERCULTURAL SENSITIVITY

created by Dr. Milton Bennett. shaped as a basic outline to explain the reactions that people have to cultural differences

DENIAL

Based on the belief that a person's culture is the only real culture. Individual fails to see cultural differences and tends to isolate themselves from other groups.

DEFENSE

Feels as though their own culture is the only good culture and may feel threatened by other cultures and their differences. Tends to be critical and has a narrow focus on what's appropriate and correct

MINIMIZATION

Begins to find commonalities between themselves and people of other cultures, banking on the universality of ideas. Recognizes that all people are people despite differences.

ACCEPTANCE

Promotes belief that one's culture is just one of the many cultures in the world. Curiosity and desire to learn arise. Appreciates important cultural differences in behaviors and eventually in values. The more different we are the better!

ADAPTATION

Becoming more competent in how to communicate with people of other cultures. Now open to worldviews when accepting new perspectives. Have learned to see the world through another's eyes

INTEGRATION

Starts to go beyond their own cultures and see themselves based on different cultural viewpoints. Able to understand different cultures and promote unity 47 among them. Everywhere is home if you learn ond understand their

BARRIERS TO INTERCULTURAL COMMUNICATION

ethnocentrism, stereotyping, prejudice, discrimination,

ETHNOCENTRISM

Belief that one's own cultural group's behaviors, norms, ways of thinking, and ways of being are superior to all other culture groups

STEREOTYPING

Oversimplification or distortion of views of another race, another ethnic group, or even another culture

PREJUDICE

Negative attitude toward a cultural group based on little or no experience

DISCRIMINATION

Overt actions one takes to exclude, avoid, or distance oneself from other groups

INTERCULTURAL COMPETENCE

Flexibility and the ability to tolerate high levels of uncertainty, Reflectiveness or mindfulness, Open-mindedness, sensitivity

Factors to consider when you are engaging in intercultural communication

GENDER, AGE, SOCIAL STATUS, RELIGION

HOW TO OVERCOME NONVERBAL COMMUNICATION BARRIERS (IN RELATION TO INTERCULTURAL COMMUNICATION)

1. Delay attributing MEANING.

2. Develop an AWARENESS OFOWN nonverbal communication.

3.Спеск whether nonverpal messages

4. CORRESPOND to verbal messages.