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Dispositional attribution
Explaining behaviors due to personality
Situational attribution
Explaining behaviors due to a situation
Optimistic explanatory style
Attitude that good things will happen and that people’s wishes or aims will ultimately be fulfilled
Pessimistic explanatory style
Attitude that things will go wrong and that people’s wishes or aims are unlikely to be fulfilled
Actor-observer bias
The tendency for those acting in a situation to attribute their behavior to external causes, but for observers to attribute others’ behavior to internal causes
Fundamental attribution error (FAE)
The tendency for observers, when analyzing others’ behaviors, to underestimate the impact of the situation and to overestimate the impact of personal disposition
Self-serving bias
The tendency to credit yourself for success while blaming external factors outside of your control for failures
External locus of control
The perception that outside forces beyond our personal control determine our fate
Internal locus of control
The perception that we control our own fate
Mere exposure effect
An increased preference (or liking) for a stimulus as a consequence of repeated exposure to that stimulus
Self-fulfilling prophecy
A belief that leads to its own fulfillment
Social comparison
People evaluate their abilities and attitudes in relation to those of others in a process that plays a significant role in self-image and subjective well-being
Relative deprivation
The perception that we are worse off relative to those with whom we compare ourselves
Stereotype
A generalized belief about a group of people
Prejudice
An unjustifiable and usually negative attitude toward a group and its members
Discrimination
Unjustifiable negative behavior toward a group or its members
Implicit attitudes
Unconscious and automatic attitudes
Just-world phenomenon
The tendency for people to believe that the world is just and that people therefore get what they deserve and deserve what they get
Out-group homogeneity bias
Our brain’s tendency to believe that people in other groups are all alike
In-group bias
The tendency to favor one’s own group
Ethnocentrism
Applying your own culture or ethnicity as a frame of reference to judge other cultures, practices, behaviors, beliefs, or people instead of using the standards of the particular culture involved
Belief perseverance
The tendency to cling to our beliefs in the face of contrary evidence
Confirmation bias
The tendency to search for, interpret, and recall information in a way that supports what we already believe and to ignore or distort contradictory evidence
Cognitive dissonance
A state of uneasiness that happens when you have inconsistent beliefs or behavior; people change their thoughts to help minimize feelings of discomfort
Social norms
Understood rules for accepted and expected behavior
Social influence theory
Theory that social pressure to believe or think in certain ways can be normative or informational
Normative social influence
Influence resulting from a person’s desire to gain approval or avoid disapproval
Informational social influence
Influence resulting from a person’s willingness to accept others’ opinions about reality
Elaboration likelihood model
Attitude change will depend upon the level of scrutiny we give to information; persuaded by either central or peripheral route
Central route to persuasion
Occurs when interested people’s thinking is influenced by considering evidence and arguments
Peripheral route to persuasion
Occurs when people are influenced by incidental cues (distractions, emotions, desire, conformity, celebrities, etc.)
Halo effect
The tendency to allow one specific trait or our overall impression of a person, company, or product to positively influence our judgment of their other related traits
Foot-in-the-door technique
Persuasion strategy where a person asks another person a small request to make them comply with larger requests eventually
Door-in-the-face technique
Persuasion strategy where a person first makes a large, unreasonable request that is likely to be rejected, then follows up with a smaller, more reasonable request, which the person is then more likely to agree to due to the contrast between the two requests
Conformity
Adjusting our behavior or thinking to follow the behavior and rules of the group we belong to
Obedience
Complying with an order or a command from an authority figure
Individualism
A cultural pattern that emphasizes people’s own goals over group goals and defines identity mainly in terms of unique personal attributes
Collectivism
A cultural pattern that prioritizes the goals of important groups (often one’s extended family or work group)
Multiculturalism
A society in which different ethnic and cultural groups have equal status and access to power but each maintains its own identity, characteristics, and more
Group polarization
When a person shifts to an extreme opinion when in a group
Groupthink
Phenomenon where people tend to confirm with group decisions to avoid feeling outcast (want harmony), leading to errors in decision making
Diffusion of responsibility
In a group, we feel able to share responsibility and this may lead to a reduction of effort
Social loafing
The tendency of an individual in a group to exert less effort toward attaining a common goal than when tested individually
Deindividuation
The loss of self-awareness and self-restraint in group situations that foster arousal and anonymity
Social facilitation
People show an increased level of effort as a result of the real, imagined, or implied presence of others
False consensus effect
The tendency to assume that one’s own opinions, beliefs, attributes, or behaviors are more widely shared than is actually the case
Superordinate goals
Shared goals that override differences among people and require their cooperation
Social traps
Situations in which conflicting groups, by pursuing their own self-interest, become caught in mutually destructive behavior
Industrial-organizational psychology
Branch of psychology that studies human behavior in the work environment and applies general psychological principles to work-related issues and problems
Altruism
Selfless behavior motivated by genuine concern for the welfare of others, even at a cost to oneself
Prosocial behavior
Behavior intended to benefit others or society as a whole
Social responsibility norm
A belief that we should help people who need our help (kids and those who can’t give as much as they receive), even if the costs outweigh the benefits
Social reciprocity norm
An expectation that people will help, not hurt, those who have helped them
Bystander effect
The tendency for any given bystander to be less likely to give aid if other bystanders are present