Leadership, Conflict Management, and Teamwork Test Review

Authoritarian (Autocratic)

a leader who takes complete command of the team and makes decision without consulting team members (High control; no team input)

Laissez Faire

a leader who takes a hands-off approach and offers little to no guidance (Low Control; minimal guidance)

Participative (Democratic)

a leader who provides information about a problem or situation and allows the team to develop solutions (Shared control; strong team collaboration)

Abdicratic

there is no leader, but there is a person in charge

Competitive (Conflict Management Style)

• High assertiveness and low cooperativeness

• Uses a “my way or the highway” approach

• Example: Insisting that a decision must be made one person’s way

Avoidance (Conflict Management Style)

• Low assertiveness and low cooperativeness

• Involves withdrawing from or ignoring conflict

• Possible Phrases: “I don’t want to talk about it” or “This is your problem, not mine”

Accommodating (Conflict Management Style)

• Low assertiveness and high cooperativeness

• Puts another persons needs first

• Possible phrase: “Whatever you decide works for me”

Compromising (Conflict Management Style)

• Moderate assertiveness and moderate cooperativeness

• Involves finding Middle ground

• Each person gives up something to reach an assignment

Collaborative (Conflict Management Style)

• High assertiveness and high cooperativeness

• Focuses on creating a win-win situation

• Possible phrase: “I can help you on this issue”

• Often considered the most effective style for most conflicts

Personal Factors (Factors contributing to conflict)

Personal factors come from differences among individuals, such as:

• different personalities

• different values

• different work styles

• individual attitudes or expectations

Organizational Factors (Factors contributing to conflict)

Organizational Factors come from the workplace or its systems, such as:

• poor work environment

• concern over job security

• tight deadlines

• lack of management plan

• lack of consistency

Relationship Factors (Factors contributing to conflict)

Relationship Factors involve how people interact with one another, including:

• lack of trust

• lack of communication skills

• poor interpersonal dynamic

• misunderstanding between team members

Facilitator (Conflict Resolution Roles)

A facilitator manages the process of negotiation. The facilitator helps keep the discussion organized and productive, but does not necessarily decide the outcome. (Basically manages the process)

Mediator (Conflict Resolution Roles)

A mediator helps clarify the situation for conflicting parties and assists them as they try to decide on a solution. (Basically helps the parties communicate and reach a solution)

Arbitrator (Conflict Resolution Roles)

An arbitrator is an authority who hears all sides of a case and makes the final decision based on the information gathered. (Basically makes the final decision)

Define the following task roles: Initiators, Elaborators, Opinion and Fact Givers, and Recorders.

• Initiators: Lead the team and begin team meetings

• M: Clarify, expand upon, or add details to ideas

• Opinion and Fact Givers: Volunteer information and answer questions about team tasks

• Recorders: serve as team secretaries by documenting discussions and decisions

Define the following Maintenance Roles: Gatekeepers, Tension Relivers, Supporters, Observers, and Summarizers.

• Gatekeepers: Make it possible for other members to contribute

• Tension Relivers: Ease group stress; sometimes called “the jokers”

• Supporters: Build up on others ideas and encourage team members

• Observers: Watch group dynamics and notice how the team is functioning

• Summarizes: Recap discussions, important points, and decisions

Negative Roles: Blockers (Define)

reject or oppose the ideas of other, which can prevent the team from making progress

Define the 4 following stages of Group development: Forming, Storming, Norming, and Performing. (Also state the conflict stage)

• Forming is when team members meet and learn about e/o

• Storming is when team members may experience conflict

• Norming is when team members establish expectations and norms, and start working together more smoothly

• Performing is when the team works efficiently and focuses on achieving its goals

• Storming is the conflict stage

Task groups are established to ______, organized around _____, often limited by a _____, and sometimes made up of ______.

• established to complete a specific project

• organized around a defined goal

• often limited by a timeline

• sometimes made up of members who have no worked together before

Teamwork

cooperative action of a group of people working together to achieve a goal

Skill

something that must be practiced and is usually acquired throughout life

Humility

the ability to give group members credit for group accomplishments

Reframing

means expressing something in a different way without changing its meaning

Verbal communication uses ______.

spoken or written words; examples are conversation, presentation, phone calls, written messages, and emails.

Nonverbal communication _____________.

sends messages without relying on spoken or written words; examples include posture, hand gestures, facial expressions, body language, eye contact, and tone.