Comms Ch 13

Acknowledgment

a type of confirming message that communicates pain close attention to the ideas and feelings of others.

Aggressiveness

Verbal attacks that demean others' self-concept and inflict psychological pain.

Argumentativeness

Presenting and defending positions on issues while attacking positions taken by others.

Certainty

Dogmatically stating or implying that one's position is correct and others' ideas are not worth considering; likely to arouse defensiveness, according to Gibb.

Civility

claiming and caring for your own identity, needs, and beliefs without degrading the other person

Communication climate

the emotional tone of a relationship between two or more individuals

Complaining

A disagreeing message that directly or indirectly communicates dissatisfaction with another person.

Confirming communication

A message that expresses caring or respect for another person; the person is valued by the speaker.

controlling communication

according to Gibb, messages that attempt to impose some sort of outcome on another person, resulting in a defensive response

Description

messages that describe a speaker's position without evaluating others

Disagreeing message

A message that essentially communicates to another person, "You are wrong," and includes argumentativeness and complaining.

Disconfirming communication

A message that expresses a lack of caring or respect for another person; the person is not valued by the speaker.

Disregard

A type of disconfirming communication in which another person's message is treated as unimportant or nonexistent.

Empathy

the ability to project oneself into another person's point of view n an attempt to experience the other's thoughts and feelings. also a type of supportive communication described by Gibb

Endorsement

A type of confirming message that communicates agreement with and support for another person.

Equality

a type of supportive communication described by Gibb, which suggests that thereunder regard the receiver with respect.

Evaluation

a message in which a sender judges a receiver in some way, usually resulting in a defensive response

face-threatening acts

Behavior by another that is perceived as attacking an individual's presenting image, or face.

neutrality

a defense-arousing behavior in which the sender expresses indifference toward a receiver

Ostracism

intentionally excluding others from social interaction.

Phubbing

The act of snubbing others (intentionally or not) while attending to your phone.

problem orientation

A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another.

provisionalsim

a supportive style of communication describe by gibb in which a sender express open-mindedness to other's ideas and opinions

recognition

A type of confirming message that communicates awareness of another person.

Spontaneity

a supportive style of communication describe by gibb in which the sender expresses a message without any attempt to manipulate the receiver.

Strategy

A defense-arousing style of communication described by Gibb in which the sender tries to manipulate or deceive a receiver.

Superiority

A defense-arousing style of communication described by Gibb in which the sender states or implies that the receiver is inferior