Lexicon Library: Safety & Service Acronyms and Terminology

A set of flashcards containing key terms and definitions related to safety and service in the airline context.

Mileage Plus Program

An elite status program providing members with upgrades and rewards.

Captain (CA)

The pilot sitting in the left seat of the flight deck identified by four stripes on their uniform.

Crew Communication System (CCS)

A system designed for crew scheduling functions and company services accessible via the internet.

Continuing Qualification (CQ)

Annual training for flight attendants to review procedures and be evaluated on safety.

Crew Resource Management/Threat & Error Management (CRM/TEM)

Methods to ensure safe operations by optimizing resources and managing threats.

Customer Service Representative (CSR)

Agents in the airport terminal assisting customers and crew.

Deadhead (DH)

Transportation for non-working crew members to another location.

Safety Demonstration (Demo)

Presentation of aircraft safety features to customers before every flight.

Department of Transportation (DOT)

Government agency regulating the economic concerns of the airline industry.

Electronic Flight Attendant Announcements Booklet (eFAAB)

Contains important safety and service announcement information for customers.

Emergency Evacuation (Evac)

The fastest and most orderly method to exit customers from an aircraft in emergencies.

Federal Aviation Administration (FAA)

Government agency that regulates the safety of airline operations through specific regulations.

Special Service Request (SSR)

Identifies specific customer assistance requests such as wheelchair services.

Known Crewmember (KCM)

Program that expedites flight crew members' access to sterile areas of the airport.

United Business (UB)

The forward cabin on flights to/from Canada, Mexico, and other regions.

Meal Cart

A cart specifically designed for serving or selling meals on an aircraft.

Warming Ovens

Ovens used in galleys to warm up breads and croissants.

Core4 Service Standards

Standards of safe, caring, dependable, and efficient service.

Restock

Replenishing additional galley supplies used for beverage service.

Unaccompanied Minor (UMNR)

Children traveling alone under the care of the airline.