SHRM-CP Behavioral Competency: Consultation

What are the subcomptencies that comprise the Consultation competency?

• Evaluating business challenges

• Designing HR solutions

• Advising on HR solutions

• Change managing

• Service excellence

What is SHRM’s definition of Consultation?

• "The knowledge, skills, abilities, and other characteristics (KSAOs) needed to work with organizational stakeholders inevaluating business challenges and identifying opportunities for the design, implementation, and evaluation of change initiatives and to build ongoing support for HR solutions that meet the changing needs of customers and the business.”

What are the proficiency indicators of consultation?

• Applying Creative Problem-Solving

• Serving as an In-House Expert

• Analyzing Specific Business Challenges

• Generating Organizational Interventions

• Developing Consultative and Coaching Skills

• Guiding Employees

What are the steps to creative problem solving?

1. Identify the Problem

2. Generate a List of Possible Solutions

3. Create a List of Criteria for Acceptable Solutions

4. Re-evaluate Your List of Remaining Solutions

5. Coordinate Implementation of the Solution Across the Company

6. Evaluate the Results

What are the 10 tips for building relationships with your clients during meetings?

• Do your homework

• Listen before you talk

• Learn about your client’s vision of the future

• Provide anecdotes and examples

• Offer to work with other advisors

• Save your client’s time and effort

• Use technology

• Build a team approach

• Find out how clients prefer to be contacted

• Follow up

What are the important caoching skils?

• Listen with curiosity

• Take in what you hear

• Reflect with accuracy

• Ask open-ended questions to explore more fully

• Provide feedback for development