ADMN 2220 Chapter 10

Power

The capacity of a person, team, or organization to influence others and change attitudes and behavior.

Countervailing Power

The capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship.

Legitimate Power

Power given based on compliance; derived from a person's specific role that allows them to request certain behaviors.

Zone of Indifference

The range of behaviors individuals defer to authority without question.

Reward Power

The ability to control rewards valued by others and remove negative sanctions.

Coercive Power

The ability to apply punishment to others.

Referent Power

Influence over others through identification with and respect for the power holder, often associated with charisma.

Expert Power

The capacity to influence others by possessing knowledge or skills that they value.

Substitutability

The availability of alternatives impacting the level of power; more power when few or no alternatives exist.

Centrality

The degree and nature of interdependence with the power-holder, affecting their power position.

Visibility

How known a power holder is regarding their valued resources, increasing their influence.

Discretion

The freedom to exercise judgment; rules can limit the degree of discretion.

Social Capital

Goodwill and resulting resources shared among members in a social network.

Strong Ties

Close-knit relationships characterized by frequent interaction and high sharing.

Weak Ties

Acquaintances that offer unique resources not held by you or others in your network.

Resistance

Opposition to the behavior desired by the influencer.

Compliance

Motivated implementation of a request due to external sources such as rewards.

Commitment

High motivation to implement a request due to identification with the influencer.

Organizational Politics

Behaviors perceived as self-serving tactics for personal gain at the expense of others and possibly the organization.

Empowerment

The ability of employees to make decisions and commitments, granting them control and responsibility.

Workplace Bullying

Harassment occurring across organizational levels or among coworkers, leading to adverse effects on well-being.

Sexual Harassment

Unwelcome behavior of a sexual nature in the workplace that negatively impacts the work environment.