Application Process Fred Loya

1

Hello my name is _____ will be your agent today. How may I help you?

2

In office: It will be my pleasure to assist you with that, may I please have your driver's license & proof of ownership?

(If don't have, you may continue)

Over the phone: It will be my pleasure to assist you with that.

3

Have you ever received a quote or had a policy with Fred Loya/Rodney D Young Insurance before?

(Look for the previous quote/policy!)

4

How did you hear about our company?

(If Radio or TV only, ask what station or channel- you will place this info in the notes later on)

5

May I have your first and last name? Do you have a middle initial?

(Don't forget to ask the customer to spell their name for you)

6

May I please have your cell phone number? May I have a second contact number?

(Make sure to ask for 2 contact numbers)

7

To make sure we are offering you all of our discounts, I need to ask you a few questions:

8

Are you currentiy insured?

NO: When did your last policy cancel? How long were you insured for?

YES: Great! Who are you insured with, and how long have you been insured with them?

If less than 12 months, ask: Prior to that time did you have insurance and if so, for how long?

9

Mr./Mrs. _____ , do you currently own your home?

If customer says no: How long have you lived at your current address?

11

How many drivers will you be insuring today?

Just to let you know we have a great family plan, do you have any additional drivers in your household? (ASK even if already insuring multiple drivers!)

12

What is your marital status?

13

May I please have your date of birth?

14

Mr./Mrs. ____, have you had any tickets, accidents, or dwi's in the past 3 years?

15

Do you have a valid Driver's license?

(DO NOT ask this question if the customer GAVE you their driver's license !! )

16

What is your spouse's name and DOB?

(Push to quote with spouse. If customer declines, explain rate may be cheaper with spouse included)

18

How many vehicles will you be insuring today? OFFER MULTICAR DISCOUNT

1 VEH: "We offer a great multicar discount. Would you like to add another vehicle?"

2 OR MORE VEHS: "Mr./Mrs ._ , just so you're aware, you will be receiving our Multicar Discount."

19

Can I please get the Year, Make and Model of your vehicle? (Always go with the lowest symbol, and look out for prohibited vehicles)

20

Can i get the zip code where the vehicle is going to be garaged?

21

Who drives this vehicie?

(If veh assignment column does not appear, notate on your sticky note/note pad.)

22

What coverage are you looking for today?

23

BENEFITS Remember to recite them verbatim

24

GO OVER: Policy Term, # of Drivers, # of Vehicles, List Coverages. If in person, don't forget to PRINT the quote sheet.

25

PUSH EFT RATE. FOR 63/65 PRESENT BOTH OPTIONS. FOR 6 MONTH POLICIES PRESENT LOWEST RATE.

26

Will you be paying debit or credit? (ASSUME THE SALE)/

27

CLOSING POINTER/REBUTTALS: Only if customer is hesitant in purchasing the policy. Give at least 3. If they're still hesitant, call your manager.

28

Over the phone: PROCEED TO SELL THE POLICY WITH FLISIGN!

If not able to purchase over the phone , confirm location customer will be stepping into : I am located at (address & landmark), where are you located?

29

To speed up the process, we're going to begin filling out the insurance application:

30

May I please have your email address? What is your SS number? What is your Driver's License number?

31

What is your occupation? Who is your employer? What City are you employed in? How long have you been working for your employer?

32

DOCUMENTATION: Do you have a pen and paper handy? I'm going to give you a list of documents that we need you to bring in to start your policy.

Review quote & list all that apply: ID/DL(all drivers), POW(all vehs), vehicle(s) for inspection, proofs for discounts and Acct & Rt info for draft.

If over the phone, give them their Quote Number.

33

APPOINTMENT- If customer agreed to purchase in office: Mr./Mrs.we will be expecting you (today/on_) at (time) at the office located on (address).

If customer did not agree to purchase: Mr./Mrs. ___ what I'm going to do is follow up with you on (date) at (time), to see what you've decided.

34

Mr./Mrs. _____ I have one more question for you:

35

WHO DO YOU KNOW THAT NEEDS INSURANCE? (ASK FOR REFERRALS !! )

36

NOTES: Place detailed notes in the quote: answer the 5 W's: Who, What, When, Where, Why?