occurs when a company creates one campaign for its entire audience, with all segments seeing the same message.
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differentiated
targets different market segments with specific marketing mixes designed especially to meet those segments' needs
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Concentrated Strategy
A marketing strategy in which a marketer selects one specific group of consumers and designs a marketing mix specifically for that group.
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market potential vs company sales potential
Market potential is the total sales or total potential sales of all players in the industry in the defined GEOGRAPHICAL area during a certain period of time. Sales Potential is an figure indicating the maximum or total sales from all prospective buyers of the product.
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breakdown approach
measuring company sales potential based on a general economic forecast for a specific period and the market potential derived from it (DEMOGRAPHIC VARIABLE)
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build up approach
measuring company sales potential by estimating how much of a product a potential buyer in a specific geographic area will purchase in a given period, multiplying the estimate by the number of potential buyers, and adding the totals of all the geographic areas considered
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Primary data
research is done by collecting data yourself, often through surveys or interviews with your target market.
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Secondary data
Secondary research uses existing data that you can find online or in research reports and books.
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what are some sources of secondary data
books, personal sources, journals, newspapers, websitess, government records
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what are the 3 types of primary data research?
Exploratory,descriptive,expiremental
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exploratory
identification of customer needs and data collection method is: focus
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descriptive
Profiling market segments and data collectoin method:Surveys, case studies, job analyses, document analyses, and correlational studies ar
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Experimental
Evaluating advertisements and data collection method: Sales experiments, single-source data
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what r the 4 survey methods
mail,online,telephone,personal interview
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what is a difference between a population and a sample
A blank is an entire group that you want to draw conclusions about. A s is a specific group that you will collect data from.
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probablity sampling
involves random selection, allowing you to make strong statistical inferences about the whole group.
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product item
is anything that is offered to a market to satisfy customer wants and needs.
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product line
group of closely related products with similar functions, customer groups, outlets, and the same price ranges. For instance, the Nike product line includes Footwear, Apparel, and Sports equipment,
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non-probability sampling
non-random selection based on convenience or other criteria, allowing you to easily collect data.
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product mix
The total group of products that an organization makes available to customer
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width
the number of product lines offered by a company.
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depth
Consumers often want a large variety of items to choose from in each line of products that the retailer carries
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what r the 3 aspects commonly used for product differentiation?
product quality, product design features and product support services
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product positioning
a form of marketing that presents the benefits of your product to a particular target audience.
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brand name
the part of a brand that can be spoken, including letters, words, and numbers
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brand mark
the part of a brand not made up of words, such as a symbol or design
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Manufacturer brands
They are created by producers and bear their chosen brand name
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Private distributor brands
brands initiated and owned by resellers
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brand equity
The marketing and financial value associated with a brand’s strength in a market
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indivudal branding
every product a company sells has its own unique brand name.
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family branding
Most of a firm’s products branded with the same name
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Brand-extension branding
Using an existing brand name for a new product in a different product category
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intangibility
they can often not be seen, tasted, felt, heard, or smelled before they are purchased. unperceived by the senses
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Inseparability of production and consumption –
being produced and consumed at the same time FOR EX customer often consumes the food they purchase while still at the restaurant. This can make it challenging to separate the service they receive from the quality of the food.
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perishability
the quality of a food, beverage or another product that makes it expire or spoil quickly
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Heterogeneity
variation in quality
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credence quality
that is difficult for customers to evaluate even after they have consumed a product or service.
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Surrogate indicators
are cues used by consumers in place of another to evaluate alternatives
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search qualities
qualities of a brand that "the consumer can determine by inspection prior to purchase
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Experience qualities
can determine quality or service after consumption after using product or service
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credence qualities
its hard to evealuate even after using the product or service
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Off-peak pricing
reducing demand fluctuation by lowering prices of services used during the slow periods
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distribution
to spread the product throughout the marketplace such that a large number of people can buy it.
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supply chain
activities necessary to produce and deliver goods and services to a business's customers.
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wholesalers
a company that purchases completed products from manufacturers then distributes these products to retailers, which then sell smaller quantities of the product to the end-user.
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multichannel distribution
method that implements more than one channel or store to reach customers and increase sales.
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Transactional
making the exchange possible
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Facilitating
making the exchange easier
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Logistical
managing physical movement and storage
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intensive distribution
involves making a company's products available to customers in as many places as possible.
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Selective distribution
using only some available outlets to distribute a product
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Exclusive distribution -
using a single outlet in a fairly large geographic area to distribute a product
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vertical integration
when a business expands by acquiring another company that operates before or after them in the supply chain.
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Atmospherics
consumers often want a physically appealing retail environment: atractive storefront, display windows, entrance – Interior, e.g., clean, pleasant temperature, appealing music
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Helpful service:
consumers often want the purchase process to be easy. assistance in finding and evaluating items , Good hours, easy payment methods, after-sale service
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Good value:
onsumers often want to feel that they are getting a lot of value for the price