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Management Problems
Issues in management have existed since ancient times.
Industrial Revolution
Transition from manual labor to machine-based production.
Second Industrial Revolution
Late 19th century advancements in technology.
Technological Advancements
Examples include gas, electricity, and internal combustion engine.
Third Industrial Revolution
Shift from mechanical technology to digital technology.
Transistor Invention
1947 invention that enabled electronics miniaturization.
Modern Computers
Developed from advancements in electronics post-1947.
Fourth Industrial Revolution
Started around 2011, focuses on digitalization and automation.
Digitalization
Integration of digital technology into everyday life.
Connectivity
Enhanced interlinking of devices and systems globally.
Merging Worlds
Integration of physical, digital, and biological realms.
Artificial Intelligence (AI)
Technology that changes how people live and work.
Internet of Things (IoT)
Connects physical objects to the internet.
Robotics
Machines performing tasks humans cannot, like pollution removal.
Data Analytics
Transforms asset maintenance through data insights.
Systematic Management
Efficient operations through defined roles and standardization.
Scientific Management
Focuses on efficiency through task optimization.
Fredrick Taylor
Pioneer of scientific management principles.
Time and Motion Studies
Analyzes tasks to find efficient movement patterns.
Piece Rate System
Compensation based on production quantity.
Administrative Management
Management as a profession, emphasizing senior perspectives.
Fayol's Functions of Management
Planning, organizing, commanding, coordinating, controlling.
Human Relations
Studies psychological impacts on workplace performance.
Hawthorne Effect
Increased productivity from informal group dynamics.
Maslow's Hierarchy of Needs
Motivational theory based on human needs.
Bureaucracy
Organizational structure emphasizing rules and hierarchy.
Quantitative Management
Uses mathematical models for decision-making.
Organizational Behavior
Examines interactions affecting organizational performance.
McGregor's Theory X
Assumes employees are inherently lazy.
McGregor's Theory Y
Assumes employees are self-motivated and responsible.
Systems Theory
Views organization as interrelated parts working together.
Contingency Perspective
Management approach varies based on situational factors.
Key Performance Indicator (KPI)
Metric measuring progress towards business goals.
External Environment
Factors outside organization affecting its performance.
Demographics
Characteristics of populations influencing management decisions.
Economic Factors
Interest, inflation, and unemployment affecting business.
Sociocultural Issues
Trends in behavior impacting organizational reputation.
Technological Innovation
Creates new products and alters operational methods.
Globalization
Increasing interconnectedness of global markets and cultures.
Environmental Uncertainty
Lack of information to predict future conditions.
Empowerment
Sharing power to enhance employee confidence.
Organizational Culture
Shared assumptions and practices within an organization.
Strong Culture
Widely shared values and goals among members.
Weak Culture
Diverse values leading to confusion and misalignment.
Global Village
Boundaryless world for goods and services.
Multinational Corporation (MNC)
Operates in multiple countries with centralized management.
Transnational Organization
Ignores country of origin for efficiency.
Parochialism
Close-mindedness towards different cultures and practices.
Cultural Dimensions
Framework for understanding cultural differences.
Corporate Social Responsibility
Business commitment to societal good beyond profit.
Sustainability
Meeting needs without compromising future generations.
Ethics
Principles defining right and wrong conduct.
Ethical Behavior
Actions aligning with ethical principles and standards.
Morality
Personal beliefs about right and wrong.
Values
Core beliefs guiding behavior and decision-making.
Personality
Individual traits influencing ethical choices.
Organizational Culture
Shared values and norms within a company.
Decision Problem
Situation requiring a choice among alternatives.
Decision Criteria
Factors considered when making a decision.
Weighting Criteria
Assigning importance to decision factors.
Alternatives
Different options available for decision-making.
Heuristics
Mental shortcuts used in decision-making.
Rational Decision Making
Objective and logical approach to decisions.
Bounded Rationality
Limited ability to process all information.
Satisficing
Choosing a solution that meets minimum criteria.
Intuitive Decision Making
Relying on gut feelings rather than analysis.
Structured Problem
Clear and familiar issues with defined solutions.
Unstructured Problem
Ambiguous issues requiring creative solutions.
Programmed Decision
Routine decisions handled with established procedures.
Nonprogrammed Decision
Unique decisions needing tailored solutions.
Group Decision Making
Decisions made collectively by a group.
Advantages of Group Decisions
Diverse perspectives and increased solution acceptance.
Disadvantages of Group Decisions
Time-consuming and risk of groupthink.
Big Data Analytics
Analyzing large data sets for decision-making.
Ethical Leadership
Leading by example in ethical behavior.
Code of Ethics
Document outlining expected ethical standards.
Ethics Training
Education on ethical practices and decision-making.
Decision Implementation
Putting a chosen decision into action.
Evaluate the Decision
Assessing if the decision solved the problem.
Planning
Primary management function to achieve organizational goals.
Objectives
Decisions on what the organization aims to achieve.
Overall Strategy
Framework for accomplishing organizational objectives.
Hierarchy of Plans
Comprehensive structure to coordinate organizational activities.
Formal Planning
Structured approach to enhance organizational performance.
Higher Profits
Increased financial returns from effective planning.
Return on Assets
Profitability measure relative to total assets.
Strategic Management
Process of developing organizational strategies.
Strategies
Plans for achieving business objectives and competition.
Organizational Performance
Effectiveness of an organization in achieving goals.
External Analysis
Assessment of threats, opportunities, and competition.
Internal Analysis
Evaluation of strengths, weaknesses, and resources.
Core Competencies
Unique strengths that provide competitive advantage.
Formulating Strategies
Creating corporate, business, and functional strategies.
Implementing Strategies
Executing developed strategies within the organization.
Evaluating Results
Assessing effectiveness and necessary adjustments of strategies.
Growth Strategy
Expansion of markets or products offered by organization.
Concentration
Focusing on a single market or product.
Vertical Integration
Control over supply chain stages.
Horizontal Integration
Expansion into similar markets or products.
Diversification
Entering new markets or industries.