ITC 429 Final Review

Which of the following are the three primary network categories?

LAN, WAN, MAN

What spans a large geographic area such as a state, province, or country, similar to the Internet?

wide area network (WAN)

What connects a group of computers in close proximity, such as in a school or office setting?

local area network (LAN)

Which of the below offers a common example of a local area network?

college campus, home office, and city library

Which of the below offers an example of a wide area network?

the internet, Microsoft’s main campus in Washington, and the city of Denver’s court and police department

What is a technology that connects individual devices to other parts of a network through radio connections?

radio area network

What is the fifth-generation wireless broadband technology based on the 802.11ac standard engineered to greatly increase the speed and responsiveness of wireless networks?

5G

What is the ability to purchase goods and services through a wireless Internet-enabled device

mobile business

What means the technology can travel with the user; for instance, users can download software, email messages, and web pages onto a laptop or other mobile device?

mobile

What refers to any type of operation accomplished without the use of a hard-wired connection?

wireless

Which of the following is a type of bandwidth speed?

megabit

What is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves?

wireless fidelity (Wi-Fi)

What are areas around access points where users can connect to the Internet via Wi-Fi?

hotspots

A wireless MAN (WMAN) is a metropolitan area network that uses ___________ to transmit and receive data?

radio signals

Which of the following is the correct definition for the acronym WiMAX?

Worldwide Interoperability for Microwave Access

What is data that is generated continuously by thousands of data sources, which typically send in the data records simultaneously, and in small sizes?

streaming data

What is a space station that orbits the Earth receiving and transmitting signals from Earth-based stations over a wide area?

satellite

What is a personal area network (PAN)?

a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices

What is an access point (AP)?

the computer or network device that serves as an interface between devices and the network

What is a wireless MAN?

a metropolitan area network that uses radio signals to transmit and receive data

What is wireless fidelity (Wi-Fi)?

a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves

What is war driving?

deliberately searching for Wi-Fi signals while driving by in a vehicle

What is a combination of HTTP and SSL to provide encryption and secure identification of an Internet server?

secure hypertext transfer protocol

What is an entity that is capable of participating in an action or a network?

actor

What is the blending of personal and business use of technology devices and applications?

IT consumerization

What is the growing trend of embedding computer capabilities into everyday objects to make them effectively communicate and perform useful tasks in a way that minimizes the end user’s needs to interact with computers as computers?

pervasive computing

What is a security strategy that administers and enforces corporate epolicies for applications on mobile devices?

mobile application management

Which policy allows employees to use their own device?

bring your own device

What isolates corporate applications from personal applications on a device?

containerization or application sandboxin

What is the application of big data analytics to smaller data sets in near-real or real-time in order to solve a problem or create business value?

fast data

What refers to all data in computer storage?

data at rest

What is a stream of data that is moving or being transported between locations within or between computer systems?

data in motion

What is data that is currently being updated, processed, erased, accessed, or read by a system?

data in use

Which business application uses location information to provide a service and is designed to give mobile users instant access to personalized local content?

location-based services

Which business application uses electronic tags and labels to identify objects wirelessly over short distances?

radio-frequency identification

What uses GPS tracking to track vehicles?

automatic vehicle location

What stores, views, and analyzes geographic data creating multidimensional charts or maps. For example, GIS are monitoring global warming by measuring the speed of glaciers melting in Canada, Greenland, and Antarctica?

geographic information system

What is the science and art of making an illustrated map or chart. GIS allows users to interpret, analyze, and visualize data in different ways that reveal patterns and trends in the form of reports, charts, and maps?

cartography

What identifies the geographic location of features and boundaries on Earth, such as natural or constructed features, oceans, and more?

spatial data

What is geocoding?

identifies the geographic location of features and boundaries on Earth, such as natural or constructed features, oceans, and more

In which of the five basic supply chain activities do you manufacture products and create production schedules?

make

Which of the following operational CRM technologies does the marketing department typically use?

list generator, campaign management, cross-selling and up-selling

What is logistics?

includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain

What is interactive voice response?

a technology that automatically dials outbound calls and when someone answers, the call is forwarded to an available agent

What is enterprise application integration (EAI)?

connects the plans, methods, and tools aimed at integrating separate enterprise system

Which of the following metrics represents an unfilled customer order for a product that is out of stock?

back order

What is increasing the value of the sale?

up-selling

What is call scripting?

a technology that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer

Which of the following operational CRM technologies does the customer service department typically use?

list generator, campaign management, cross-selling and up-selling

What allows customers to use the web to find answers to their questions or solutions to their problems?

web-based self-service

Which of the following represents sales force automation?

a system that automatically tracks all of the steps in the sales process

What focuses on creating artificial intelligence devices that can move and react to sensory input?

robotics

Which of the following represents the three primary capabilities of a drone?

All of the answers are correct.

In which of the five basic supply chain activities do you support customers and product returns?

return

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

backward integration

What is a person or company that is unknown to your business?

lead

What is forward integration?

sending information entered into a given system automatically to all downstream systems and processes

What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?

logistics

What is an application integration?

the integration of a company’s existing management information systems

What is at the heart of any ERP system?

database

What integrates a company’s existing management information systems?

application integration

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

deliver

Which component is a credit-management feature typically included in?

accounting and finance component

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

customer service and support

What was McDonald’s performing when it asked its customers if they would like to super-size their meals?

up-selling

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

materials management

Which activities do human resource components perform?

track employee information including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities

What is selling additional products or services to an existing customer?

cross-selling

Which of the following describes ERP systems?

All of the answer choices are correct.

What is procurement?

the purchasing of goods and services to meet the needs of the supply chain

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

campaign management system

What is computer-aided design?

software used by architects, engineers, drafters, artists, and others to create precision drawings or technical illustrations

What uses electronic tags and labels to identify objects wirelessly over short distances?

RFID

Which of the following metrics represents the agreed-upon time between the purchase of a product and the delivery of the product?

customer order cycle time

Which of the following is not one of the three phases in the evolution of CRM?

processing

What is supply chain management (SCM)?

the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability

What does middleware accomplish

packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

bullwhip effect

What targets sales opportunities by finding new customers or companies for future sales?

opportunity management CRM system

What is computer-aided manufacturing?

software and machinery to facilitate and automate manufacturing processes

What is a contact center or call center?

a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

forward integration

What is a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model?

3D printing

What is inventory cycle time?

the time it takes to manufacture a product and deliver it to the retailer

What is enterprise resource planning?

a process that integrates all departments and functions throughout an organization into a single MIS system so that employees can make decisions by viewing enterprisewide information on all business operations

What is the ability to view all areas up and down the supply chain in real time?

supply chain visibility

Who are the primary users of ERP systems?

sales, marketing, and customer service

What is economic feasibility?

a measure of the cost-effectiveness of a project

What is a set of policies, procedures, standards, processes, practices, tools, techniques, and tasks that people apply to technical and management challenges?

methodology

What modifies software to meet specific user or business requirements?

software customization

What subdivides complex activities into their most manageable units?

work breakdown structure

What is technical feasibility?

a measure of the practicality of a technical solution and the availability of technical resources and expertise

What is it called when a company uses organizations from developing countries to write code and develop systems?

offshore outsourcing

What is project scope?

definition of the work that must be completed to deliver a product with the specified features and functions

What tests individual units or pieces of code for a system?

unit testing

What is a technique for generating ideas by encouraging participants to offer as many ideas as possible in a short period without any analysis until all the ideas have been exhausted?

brainstorming

Which phase takes all the detailed design documents from the design phase and transforms them into the actual system?

development phase

What illustrates the movement of information between external entities and the processes and data stores within the system?

data flow diagram

What is a session in which employees meet, sometimes for several days, to define or review the business requirements for the system?

joint application development

Which phase brings all the project pieces together into a special testing environment to eliminate errors and bugs, and verify that the system meets all the business requirements defined in the analysis phase?

testing phase