Chapter 13 The Diversity Challenge The Art of Leadership Manning & Curtis Manning, George (2014-02-21). The Art of Leadership (Page 317). McGraw-Hill Higher Education. Kindle Edition.

Business leader Lee Iacocca's prescription for success focuses on

(a) , , and , with the emphasis on

(b) as the most important aspect of the formula.

a. people, products, profit

Psychological

determinants of behavior include five human needs identified by Abraham Maslow—

needs for (c) , , ,

, and .

c. survival, security, belonging, respect, fulfillment,

There are many principles of human

motivation, including (d) , , , and _____.

d. (any four) a satisfied need is not a motivator; employee motivation and company

success are related; psychological needs and social values are not the same; the

same act can satisfy any of the five motivation levels; all people have the same

needs; a person can be deficiency-motivated; unsatisfied needs can harm your

health; leadership is important in meeting employee needs; the ideal is to integrate

individual needs with organizational goals,

Leadership success requires the ability to understand people and

deal with them effectively, and this requires (e) , a term developed

by Daniel Goleman. Elements of the art of persuasion include (f) ,

, and .

e. emotional intelligence

f. an understanding of people, the effective use of words, the ability to manage conflict

Elements of the art of persuasion include (f) ,

, and .

f. an understanding of people, the effective use of words, the ability to manage conflict

Effective speaking requires speaking from

the (g) .

g. heart

Managing conflict most effectively requires

(h) , versus avoidance, accommodation, domination, and even

compromise. The American workplace is increasingly diverse and increasingly global;

thus leaders are challenged to deal with a wide variety of people and customs.

h. collaboration

Managing

diversity requires (i) , elements of which are patience, understanding,

willingness to learn, and flexibility.

i. cultural competency

There are 10 practices that are most important in

tapping the constructive potential of diversity, including (j) ,

, , , and .

Top management's personal involvement, targeted recruitment, internal advocacy groups, emphasis on Equal Employment Opportunity statistics, inclusion of diversity in performance evaluations, inclusion of diversity in promotion decisions, inclusion of diversity in management succession, diversity training groups, networks and support groups, work and family policies that support diversity,

The effective leader in a multicultural environment is (k) , embracing other

points of view and seeking to understand all perspectives of every issue, while

developing a whole that is greater than the sum of its parts.

k. integrative