ASIA PREFINALS

SAP Enterprise Asset Management (EAM)

focuses on managing, maintaining, inspecting, and repairing plants of business assets throughout its life cycle.

assets

refer to the equipment, machinery, and facilities that an organization has.

Increased Asset Reliability

By proactively managing maintenance, unexpected breakdowns are lessened, eventually increasing critical asset reliability.

Improved Efficiency

This leads to reduced downtime, faster response time, and optimized resource utilization. Businesses can operate without worries as assets are in good condition. Cost-Saving

Compliance and Safety

The business can meet regulatory compliance requirements and ensure that safety standards are upheld.

Increased Asset Reliability, Improved Efficiency, Cost-Saving, Compliance and Safety

Some of the benefits of applying enterprise asset management include: HINT: IAR IE CS CaS

Client

an independent environment in the system.

Company Code

the smallest organizational unit where a legal set of books can be maintained.

Plant

the operating area of a branch within the company. It can be a manufacturing, distribution, purchasing, or maintenance facility.

Storage Location

an organizational unit allowing differentiation between the various stocks of material in a plant. It is required to store spare parts.

Maintenance Plant

the plant wherein the technical objects of a company are installed. It has oriented organizational units such as Location (e.g., building number, coordinates), Plant Section (responsibility for working assets), and Work Center (process measures of plant maintenance).

Maintenance Planning Plant

the plant in which maintenance tasks are planned and prepared.

Functional location

It is a hierarchically organized structure representing the location, a technical system, a building, or a part of it where a maintenance measure is performed. As a master data, it contains all information about the functional location. It can also have different types of equipment.

Subdivide

Functional locations can be used to __ the objects into similar maintenance units.

Benefits

The _______ of the functional location master data include:

o Structural depiction of technical plant

o Planning and performing maintenance tasks

o Verification of maintenance tasks o Data gathering for extended times

o Cost monitoring

o Behavioral analysis of individual areas under different conditions.

Equipment

It is the physical object for which maintenance tasks are planned and performed. Examples include pumps, personal computers, circulation fans, and engines. These can be placed in functional locations.

advantages

The of the equipment master data include:

o Administration of individual objects and data

o Verification of maintenance tasks

o Object-oriented cost monitoring

o Data gathering and analysis for extended periods

Bill of Material (BOM)

It is the complete structured list of all components. It can be allocated to functional locations or equipment.

Material BOMs, Equipment BOMs, and Function location BOMs

In EAM, Bill of Material (BOM) includes three (3) types: *HINT: MBOM EBOM FLBOM*

Advantages

The __ of the BOM master data include:

o Structuring of objects

o Service parts planning in maintenance orders and maintenance task list

o Within the plant maintenance, BOMs are used if there are similar objects that can be maintained.

Notification

Malfunctions and other requirements are gathered in . A tells maintenance that something needs fixing by highlighting a breakdown that needs to be actioned quickly. __ can also be used to record works already carried out because a history needs to be maintained.

Planning

A notification normally triggers the order creation and order planning. Order planning includes the steps to be performed, required parts, and any specialized tooling. The maintenance orders can be created from maintenance plans, notifications, or made without any documents. Planned costs are calculated based on internal activity rates and external service costs.

Maintenance Order Control Functions

Control functions for maintenance orders can vary depending on the order type. Maintenance orders prove the following functions:

o Mass change or mass editing

o Availability check for spare parts

o Capacity requirements planning

o Printing work instruction papers

Implementation and Completion

Planned and unplanned materials withdrawals, such as goods issues are possible.

Time Confirmation, Technical Completion Confirmation, Technical Completion

Order completion steps include: HINT: TC TCC TC

customer billing

The _ ___can be performed after successful technical completion.

SAP Customer Service (CS)

manages a wide range of service scenarios from pre-sales, sales, to post-sales. It could be for help desks helping the customer over the phone or complicated annual maintenance contracts for the after-sale of a car, computer, or power generator.

SAP Customer Service (CS)

This module can be considered a sub-branch of the Sales and Distribution (SD) module as it helps users manage a variety of service scenarios. _ ____ is also tightly integrated with other modules like Materials Management (MM), Finance (FI), Controlling (CO), and Production Planning (PP).

Client

an independent environment in the system.

Company Code

the smallest organizational unit where a legal set of books can be maintained.

Plant

the operating area of a branch within the company. It can be a manufacturing, distribution, purchasing, or maintenance facility.

Storage Location

an organizational unit allowing differentiation between the various stocks of material in a plant. It is required to store spare parts.

Sales Organization

responsible for the sale of certain products or services. It also has a legal liability for products and customer claims.

Distribution Channel

used for products or services to reach the customer. Examples include wholesale, retail, and direct sales.

Division

a way of grouping materials, products, or services.

Sales Area

a combination of Sales Organization, Distribution Channel, and Division. It also determines the conditions, such as pricing for sales activities.

Customer Master, Vendor Master, Work Center, Equipment, Bill of Material, Material Master

SAP CS master data includes the following master data: HINT: CM VM WC E BoM MM

Customer Master Data

This master data contains information necessary for processing orders, deliveries, invoices, and customer payments. Every customer must have a master record.

General Data, Company Code Data, and Sales Area Data

The Customer master is divided into three (3) areas: HINT: GD CCD SAD

Vendor Master

This master data contains the information needed to do business with external suppliers. It is used and maintained primarily by the Purchasing and Accounting Departments. Just like a Customer master, a vendor must have a master record.

Work Center

The work center is a location within a plant where value-added work such as operations or activities, is performed. It can represent people or groups of people, machines or groups of machines, and assembly lines.

Service Notification

The document for capturing customer complaints. It is how notifications from a customer are entered and managed in Customer Service. The components include customer information, technical object and service contract information, and valid warranty information. Service notification types include customer message or problem notification, service request, and technical completion.

Service Order

It is the precise assessment of time and resources. It can be created as a follow-up to a service notification.

Warranty

It is a guarantee to vouch for defects or faults in the product purchased, valid for a specific set time. The services defined and covered range from repairing a defect to taking the product back for replacement.

Service Contract

It records the service package details one has agreed to provide a recipient over a specific period. A long-term agreement defines the validity period, services, and conditions for at least one technical object.

service and maintenance contract

provides maintenance of technical objects in a predefined manner.

Service Quotation

A legally binding offer with fixed conditions made to a customer for the performance of certain services.

Repair Order

Provides functions for managing the necessary activities that repairing goods for a customer entails. It covers registering the repair request from the customer and billing the customer for the service performed.

Service Order Process

A service order must be created first before planning and releasing a request. After the service order is released, the activities are executed and performed such as repair and maintenance. A confirmation and technical completion are achieved to issue the accrued cost in the form of billing. After the payment is settled, then the business or service is completed.

Service Order, Planning and Release, Execution of Activities, Confirmation and Technical Completion, Billing, Business Completion

Service Order Process: HINT: SO PaR EoA CaTC B BC

Goods Return and Repair Process

A customer message is initiated informing the business about a possible goods return due to a defect. A customer repair order is created and issued. A customer sends the item for a technical inspection. A repair is then conducted based on the evaluation of a technician. A service order is issued after the repair is completed. A goods issue is initiated to return the fixed item to the customer. Billing is used to settle the payment in case the warranty does not cover it.

Customer Message, Customer Repair Order, Goods Receipt, Technical Inspection, Repair, Service Order, Goods Issue, Billing

Goods Return and Repair Process: HINT: CM CRO GR TI R SO GI B